Journal Article10.1111/J.1467-6486.2012.01062.X
Dynamics of Performing and Remembering Organizational Routines
176
TL;DR: It is found that transactive memory enhances problem‐solving efficiency and facilitates adaptation to novel problems and an agent‐based model simulating organizational routines as repeated patterns of sequential tasks accomplished by networks of individuals is introduced.
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Abstract: This study addresses the dynamic interplay between action and memory in organizational routines. We consider three distinct forms of memory – procedural, declarative, and transactive – and examine their roles in the formation, efficiency, and adaptability of organizational routines. We introduce an agent-based model simulating organizational routines as repeated patterns of sequential tasks accomplished by networks of individuals. We model the formation of new routines, and changes in established organizational routines resulting from loss of personnel (due to downsizing) and changes in environmental demands. We find that transactive memory enhances problem-solving efficiency and facilitates adaptation to novel problems. Declarative memory built from past experience facilitates efficient routines in stable contexts, but obstructs efficiency gains when the organization encounters novel problems.
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References
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The knowledge-creating company : how Japanese companies create the dynamics of innovation
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