Journal Article10.1142/S1363919620500656
Digital business intensity and constructive process deviance: a study of reactions to digitisation-focused process innovation
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TL;DR: In this paper, the authors argue that the strategic decision to invest in digitisation is a starting point, but the decision to implement new digital processes both internally and externally is not the only starting point.
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Abstract: Today’s fast-moving business requires firms to implement new digital processes both internally and externally. Though the strategic decision to invest in digitisation is a starting point, the succe...
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