Customer experiences in the age of artificial intelligence
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TL;DR: The findings indicate the significant role of trust and perceived sacrifice as factors mediating the effects of perceived convenience, personalisation and AI-enabled service quality and the significant effect of relationship commitment onAI-enabled customer experience.
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About: This article is published in Computers in Human Behavior. The article was published on 01 Jan 2021. and is currently open access. The article focuses on the topics: Service quality & Service (business).
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