Journal Article10.2190/HB85-U4FF-34N3-H6EK
Coping with Computer-Stress
TL;DR: In this paper, the authors investigated coping strategies used by computer users who experienced varying degrees of computer-stress, and found that high computer stress users had lower self-rated computer abilities, lower selfesteem, and reported higher levels of somatization and anxiety.
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Abstract: This research investigated coping strategies used by computer users who experienced varying degrees of computer-stress. Eighty-three college student computer users completed a research questionnaire with information about: computer use, computer knowledge, self-esteem, level of computer-stress, somatization/anxiety, stressful computer problem, and use of coping strategies. Based on scores derived from the Computer Hassles Scale, the students were classified as either experiencing high or low levels of computer-stress. Statistical analyses of differences revealed that high computer-stress users had lower self-rated computer abilities, lower self-esteem, and reported higher levels of somatization and anxiety. High computer-stress users, in contrast to low computer-stress users, significantly employed at higher levels confrontive, self-controlling, and accepting responsibility coping strategies in dealing with computer problems. The coping strategies employed by high computer-stress users were primarily emot...
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Citations
The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation
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