Journal Article10.1108/09596119910272739
Consumer research in the restaurant environment, Part 1: A conceptual model of dining satisfaction and return patronage
447
TL;DR: In this article, a conceptual model that explains dining satisfaction and predicts post-dining behavioral intentions is proposed, and the model provides a reference framework for conceptualizing and describing the effects of disconfirmation on individuals' dining and post dining experience processes, and within which dining satisfaction research findings can be related, organized and integrated to form a systematic body of knowledge.
read more
Abstract: This article proposes a conceptual model that explains dining satisfaction and predicts post‐dining behavioural intentions. The model provides a reference framework for conceptualising and describing the effects of disconfirmation on individuals’ dining and post‐dining experience processes, and within which dining satisfaction research findings can be related, organised, and integrated to form a systematic body of knowledge. The resulting discussion reviews consumer satisfaction research to date and evaluates applications of the approach in customer feedback. The article concludes that disconfirmation theory has sufficient comprehensiveness by suggesting that dining satisfaction is a consequence of disconfirmation and that satisfaction with the dining event does lead to repeat patronage. Subsequent articles (Part 2) will report and explain the research design and analytical methods used in this study, and (Part 3) will report on data analysis and findings of the study.
read more
Chat with Paper
AI Agents for this Paper
Find similar papers on Google Scholar, PubMed and Arxiv
Write a critical review of this paper
Analyze citations of this paper to find unaddressed research gaps
Citations
Approaches for restaurant revenue management
Mohit Tyagi,Nomesh B. Bolia +1 more
TL;DR: In this article, the authors present a review of the literature on restaurant revenue management and identify emerging issues in the literature, including barriers to the implementation of revenue management strategies in restaurants, and emerging themes in Restaurant revenue management.
18
Restaurant meal experiences from customers' perspectives : a grounded theory approach
Kai Victor Hansen
- 01 Jan 2005
TL;DR: In this article, the purpose of a doctoral dissertation has been to increase the knowledge of customers' view on relation to commercial restaurant meals and thereby to increase knowledge within the restauran...
A Structural Approach on Students’ Satisfaction Level with University Cafeteria
TL;DR: In this article, a study was carried out to identify the relationship between the food quality, price fairness, staff performance, and ambience of the university cafeteria with students' satisfaction, and the survey method was employed in testing the proposed hypotheses via a structured self-administered questionnaire.
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
TL;DR: In this article , the authors explored the effect of a new construct, namely COVID-19 safety, on customer satisfaction and behavioral intentions in the context of fast-food restaurants (FFRs).
17
•Journal Article
Service Quality Satisfaction and Behavioural Intention: Mediation and Interaction Analysis in Electronic Food Ordering Services
J. K. Sharma,Nishant Kumar +1 more
TL;DR: In this paper, the authors formulated and tested a model for consumer's behavioural intention based on perceived service quality with satisfaction as mediator and gender as moderator, and the analytical findings showed that the perceived e-service quality constructs had significant effect on Customer Satisfaction and Behavioural Intention.
References
•Book
Using multivariate statistics
Barbara G. Tabachnick,Linda S. Fidell +1 more
- 01 Jan 1983
TL;DR: In this Section: 1. Multivariate Statistics: Why? and 2. A Guide to Statistical Techniques: Using the Book Research Questions and Associated Techniques.
79.5K
•Book
Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research
Martin Fishbein,Icek Ajzen +1 more
- 01 Jun 1975
43.1K
•Journal Article
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
TL;DR: In this paper, the authors describe the development of a 22-item instrument (called SERVQUAL) for assessing customer perceptions of service quality in service and retailing organizations, and the procedures used in constructing and refining a multiple-item scale to measure the construct are described.
25K
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
TL;DR: In this paper, a model is proposed which expresses consumer satisfaction as a function of expectation and expectancy disconfirmation, in turn, is believed to influence attitude change and purchase i...
12.7K
The behavioral consequences of service quality
TL;DR: In this article, the authors show that service quality relates to retention of customers at the aggregate level, as other research has indicated, and evidence of its impact on customers' behavioral responses should be detectable.
11.5K