Journal Article10.2307/256704
Citizenship Behavior and Social Exchange
Mary A. Konovsky,S. Douglas Pugh +1 more
1.7K
TL;DR: In this paper, an employee's trust in a supervisor is proposed to mediate the relationship between procedural fairness in the supervisor's decision making and employee citizenship, and data from 475 hospital employees and their supervisors were consistent with their model.
read more
Abstract: This article develops and empirically examines a social exchange model of organizational citizenship behavior. An employee's trust in a supervisor is proposed to mediate the relationship between procedural fairness in the supervisor's decision making and employee citizenship. Data from 475 hospital employees and their supervisors were consistent with our model. We discuss future research directions.
read more
Chat with Paper
AI Agents for this Paper
Find similar papers on Google Scholar, PubMed and Arxiv
Write a critical review of this paper
Analyze citations of this paper to find unaddressed research gaps
Citations
Analysis of Self-Reported Motives for Task-Related Helping: Implications for an Integrated Theory of Helping
TL;DR: In this article, the authors investigate the antecedent motives underlying task-related interpersonal helping and find that those who gave altruistic reasons for helping (i.e., helping was a personal value or a contribution to the team) performed more helping behaviors, expressed greater organizational commitment, and perceived more organizational justice than did employees who expected reciprocity for helping, or whose help was contingent.
22
Developing Sales Force Relationalism: The Role of Distributive and Procedural Justice
TL;DR: In this article, the authors explored the linkages between justice and the development of sales force relationalism and found that neutrality, trust, and respect significantly and positively affect both distributive and procedural justice.
22
Employee/customer interface in a service crisis: Impact of senior management attributes and practices on customer evaluation
TL;DR: In this article, the authors draw from research in the field of services marketing and organisational behaviour to provide evidence which suggests that customer responses to a service crisis are likely to be affected by perceptions of senior management behaviours and character attributes as generally just.
22
Internal Marketing and Customer Loyalty: A Dyadic Analysis
TL;DR: In this article, the authors investigate the effects of internal marketing on customer loyalty and the mediating role of job satisfaction, affective commitment and organizational citizenship behaviour in their relationship and demonstrate that internal marketing has a positive significant effect on job satisfaction.
Employee responses to relational fulfilment and work‐life benefits: A social exchange study in the German public administration
Severin Hornung,Jürgen Glaser +1 more
TL;DR: In this article, the authors investigated employee responses to relational fulfilment of the psychological contract and work-life benefits of a telecommuting program, and found that trust and affective commitment consecutively mediated between relational fulfillment of the contract and organizational citizenship behavior.
21
References
Structural equation modeling in practice: a review and recommended two-step approach
TL;DR: In this paper, the authors provide guidance for substantive researchers on the use of structural equation modeling in practice for theory testing and development, and present a comprehensive, two-step modeling approach that employs a series of nested models and sequential chi-square difference tests.
Comparative fit indexes in structural models
TL;DR: A new coefficient is proposed to summarize the relative reduction in the noncentrality parameters of two nested models and two estimators of the coefficient yield new normed (CFI) and nonnormed (FI) fit indexes.
24.3K
Significance tests and goodness of fit in the analysis of covariance structures
TL;DR: In this article, a general null model based on modified independence among variables is proposed to provide an additional reference point for the statistical and scientific evaluation of covariance structure models, and the importance of supplementing statistical evaluation with incremental fit indices associated with the comparison of hierarchical models.
18.4K
•Book
Exchange and power in social life
Peter M. Blau
- 01 Jan 2004
TL;DR: In a seminal work as discussed by the authors, Peter M. Blau used concepts of exchange, reciprocity, imbalance, and power to examine social life and to derive the more complex processes in social structure from the simpler ones.
18K
•Book
Exchange and Power in Social Life
Peter M. Blau
- 01 Jan 1964
TL;DR: In a seminal work as discussed by the authors, Peter M. Blau used concepts of exchange, reciprocity, imbalance, and power to examine social life and to derive the more complex processes in social structure from the simpler ones.
16.8K