1. What were the completion rates for safety plans and goal setting in the reviewed electronic case notes?
In the reviewed electronic case notes, 99% had safety plans completed, and 90% had goal setting completed. Both processes were done collaboratively. The rationales for not completing were documented within the notes. Additionally, 65% of patients achieved 2 or more of the 3 goals set. The completion rates indicate a high level of engagement and collaboration between patients and healthcare providers in the safety planning and goal setting process.
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2. What were the overall satisfaction scores for OAMHT telephone and face-to-face assessments?
The overall satisfaction scores for OAMHT telephone assessments were 3.7 out of 5, with 13 responses. For face-to-face assessments, the score was 4.1 out of 5, with 7 responses. These scores indicate that patients were generally satisfied with both modes of assessment, with slightly higher satisfaction for face-to-face interactions. The data suggests that while telephone assessments were still well-received, face-to-face assessments were preferred by patients in the OAMHT clinic. This information can be valuable for healthcare providers to consider when deciding on the most appropriate mode of patient contact, especially during times when remote assessments are necessary, such as during the COVID-19 pandemic.
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