Journal Article10.1109/iscc58397.2023.10218226
An E-Commerce Conversational Virtual Assistant in Service of Mild Cognitive Impairment Patients
Ioannis Kostis,Dimitris Sarafis,Konstantinos Karamitsios,Magda Tsolaki,Anthoula Tsolaki +4 more
- 09 Jul 2023
pp 367-372
TL;DR: This work proposes and implements a Conversational Virtual Assistant addressing consumers diagnosed with Mild Cognitive Impairment, and designs its features through the prism of their specific needs while navigating e-shop websites, in order to ameliorate their commercial transactions.
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Abstract: Conversational Agent-based Virtual Assistants have seen an increase on functionality in the past recent years in E-commerce. Basing their functionality on advanced technology (NLP, ML, DL), they are able to satisfy the majority of the customer service needs of an e-shop, thus increasing user satisfaction while reducing operational costs. In our work, we propose and implement a Conversational Virtual Assistant addressing consumers diagnosed with Mild Cognitive Impairment. We design its features through the prism of their specific needs while navigating e-shop websites, in order to ameliorate their commercial transactions. The results drawn from the psychiatric trial conducted indicate a significant improvement in key indicators and metrics, along with stated enhancement of the users' experience. To the best of out knowledge, this is the first research work that addresses the subject within the aforementioned context.
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