Journal Article10.1080/10864415.2001.11044227
A Trust Model for Consumer Internet Shopping
Matthew K. O. Lee,Efraim Turban +1 more
2.1K
TL;DR: The findings indicate that merchant integrity is a major positive determinant of consumer trust in Internet shopping, and that its effect is moderated by the individual consumer's trust propensity.
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Abstract: E-commerce success, especially in the business-to-consumer area, is determined in part by whether consumers trust sellers and products they cannot see or touch, and electronic systems with which they have no previous experience. This paper describes a theoretical model for investigating the four main antecedent influences on consumer trust in Internet shopping, a major form of business-to-consumer e-commerce: trustworthiness of the Internet merchant, trustworthiness of the Internet as a shopping medium, infrastructural (contextual) factors (e.g., security, third-party certification), and other factors (e.g., company size, demographic variables). The antecedent variables are moderated by the individual consumer's degree of trust propensity, which reflects personality traits, culture, and experience. Based on the research model, a comprehensive set of hypotheses is formulated and a methodology for testing them is outlined. Some of the hypotheses are tested empirically to demonstrate the applicability of the...
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Determinants and Role of Trust in E-Business: A Large Scale Empirical Study
TL;DR: In this paper, a conceptual model that links consumer perceptions of Web site characteristics, consumer characteristics and demographics to perceptions of trust in a Web site, and trust to behavioral intent related to a web site was developed.
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Effects of online reviews, trust, and picture-superiority on intention to purchase restaurant services
TL;DR: In this paper, the authors examined the relationship between online reviews and purchase intention, while simultaneously investigating the effects of trust and food image on the purchase intention of restaurant services and found that there are significant differences in purchase intentions depending on the level of ratings and price.
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Understanding civic engagement behaviour on Facebook from a social capital theory perspective
TL;DR: This study introduces new insights into how Facebook is shaping the landscape of civic engagement by examining three dimensions of social capital – social interaction ties (structural), trust (relational), and shared languages and vision (cognitive).
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Analyzing the factors influencing adoption intention of internet banking: Applying DEMATEL-ANP-SEM approach.
TL;DR: Based on the findings, companies can adjust their business strategies and improve the consumers’ willingness of online banking usage and reduce risks and gain customers’ trust.
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Factors That Affect Consumers’ Trust and Continuous Adoption of Online Financial Services
TL;DR: Wang et al. as discussed by the authors proposed a framework of intention to continuously adopt online financial services and tested the model using partial least squares to analyze data collected from 126 respondents in Taiwan.
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