Journal Article10.1016/J.TOURMAN.2012.07.007
A critical evaluation of importance - performance analysis
Ernest Azzopardi,Robert Nash +1 more
314
TL;DR: In this article, a methodological evaluation of studies on importance and performance measurement, and importance-performance analysis (IPA), has gained widespread acceptance in the hospitality and tourism research is presented with a view to identifying and mitigating potential validity concerns.
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About: This article is published in Tourism Management. The article was published on 01 Apr 2013. The article focuses on the topics: Hospitality & Performance measurement.
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Citations
Bibliometric studies in tourism
TL;DR: This article evaluated bibliometric studies in tourism, depicts emerging themes, and offers critical discussions for theory development and future research, concluding that paucity still exists, particularly in relational bibliometrics in tourism.
505
Service quality and customer satisfaction: The moderating effects of hotel star rating
Robin Nunkoo,Viraiyan Teeroovengadum,Christian M. Ringle,Christian M. Ringle,Vivek Sunnassee +4 more
TL;DR: In this article, a multi-group analysis and an importance-performance map analysis by means of PLS-SEM are used to differentiate between service quality performance scores and their influences on customer satisfaction across accommodation with a different star grading.
294
Wisdom of crowds: Conducting importance-performance analysis (IPA) through online reviews
TL;DR: The results indicate that the proposed methodology can obtain effective analysis results with lower cost and shorter time since online reviews are publicly available and easily collected.
269
Importance-performance analysis: A valid management tool?
TL;DR: The proposed method clearly outperformed the standard IPA approaches and set the path for more rigorous IPA studies that should more reliably assist management in the decision-making process.
266
Importance–performance analysis in tourism: A framework for researchers
TL;DR: In this paper, the authors present a research framework and a straightforward guide for the use of IPA, which can be used to guide researchers through the various stages of the IPA process.
265
References
Entrepreneurial training in developing countries.
TL;DR: A three-pronged approach to tourism education consisting of professional, vocational, and entrepreneurial training is proposed in this paper, where four criteria for the design of a successful entrepreneurial development program are outlined.