Journal Article10.1016/J.TOURMAN.2012.07.007
A critical evaluation of importance - performance analysis
Ernest Azzopardi,Robert Nash +1 more
314
TL;DR: In this article, a methodological evaluation of studies on importance and performance measurement, and importance-performance analysis (IPA), has gained widespread acceptance in the hospitality and tourism research is presented with a view to identifying and mitigating potential validity concerns.
read more
About: This article is published in Tourism Management. The article was published on 01 Apr 2013. The article focuses on the topics: Hospitality & Performance measurement.
read more
Chat with Paper
AI Agents for this Paper
Find similar papers on Google Scholar, PubMed and Arxiv
Write a critical review of this paper
Analyze citations of this paper to find unaddressed research gaps
Citations
Smart governance for heritage tourism destinations: Contextual factors and destination management organization perspectives
Ante Mandić,James Kennell +1 more
TL;DR: In this article, a mixed-methods approach was used to investigate heritage tourism destinations in the United Kingdom and showed that well-established destination management organisations do not perceive SG as potentially beneficial, as they already perform well in many areas in which SG promises improvements, such as citizen engagement, decision-making, and stakeholder engagement.
72
Linking Importance–Performance Analysis, Satisfaction, and Loyalty: A Study of Savannah, GA
Jinyang Deng,Chad D. Pierskalla +1 more
TL;DR: In this paper, the authors tested the assumption that attribute performance will have little impact on overall satisfaction when stated importance is low, and found that attributes with lower ratings of importance in the low priority and potential overkill quadrants do not contribute to overall satisfaction, regardless of performance.
71
Destination competitiveness in Russia: tourism professionals’ skills and competences
Lidia Andrades,Frederic Dimanche +1 more
TL;DR: In this article, a survey of tourism professionals was conducted to assess importance and performance toward a set of hospitality and tourism management-related skills and competences, and an importance-performance analysis was performed to identify relative strengths and weaknesses.
64
Changes in the structures and directions of destination management and marketing research: A bibliometric mapping study, 2005–2016
TL;DR: In this article, the authors conducted an integrated exploration of the structure and interconnections, and the dynamics of the recent growth of destination management and marketing research in terms of research fronts and trajectories.
63
Sustainability practices in tourism supply chain: Importance performance analysis
TL;DR: In this article, a snowball sampling method is used for data collection to collect the hotel manager's perceptions to identify the importance and performance of various sustainability practices to achieve a long-term competitive advantage.
61
References
Multivariate data analysis
TL;DR: This chapter discusses Structural Equation Modeling: An Introduction, and SEM: Confirmatory Factor Analysis, and Testing A Structural Model, which shows how the model can be modified for different data types.
26.1K
•Book
The competitive advantage of nations
Michael E. Porter
- 01 Jan 1990
TL;DR: The Need for a New Paradigm as discussed by the authors is the need for a new paradigm for the competitive advantage of companies in global industries, as well as the dynamics of national competitive advantage.
A Scaling Method for Priorities in Hierarchical Structures
TL;DR: A method of scaling ratios using the principal eigenvector of a positive pairwise comparison matrix is investigated, showing that λmax = n is a necessary and sufficient condition for consistency.
9.9K
•Book
Marketing Research: An Applied Orientation
Naresh K. Malhotra
- 01 Sep 2003
TL;DR: The content of this 3rd edition marketing research textbook is practical and up to date and is based on an applied and managerially focused approach.
8.7K