Apparatus and methods are provided for effecting remote commerce, such as in telemarketing (either inbound or outbound) and in electronic commerce, which are particularly adapted for the intelligent selection and proffer of products, services or information to a user or customer. In one aspect of the invention, goods, service or information are provided to the user via electronic communication, such as through a telephone, videophone or other computer link, as determined by the steps of first, establishing communication via the electronic communications device between the user and the system to effect a primary transaction or primary interaction, second, obtaining data with respect to the primary transaction or primary interaction, including at least in part a determination of the identity of the user or prospective customer, third, obtaining at least a second data element relating to the user, fourth, utilizing the primary transaction or primary interaction data along with the at least second data element as factors in determining at least one good, service or item of information for prospective upsell to the user or prospective customer, and offering the item to the prospective customer. In the preferred embodiment, the selection of the proffer of goods, services or information comprises an upsell with respect to the primary transaction or primary interaction data. The offer of the upsell is preferably generated and offered in real time, that is, during the course of the communication initiated with the primary transaction or primary interaction.

Methods and apparatus for intelligent selection of goods and services in telephonic and electronic commerce

A system and method of the present invention allow users to access, manage, and edit information about content data, often referred to as metadata. Metadata is collected from various sources, added, and maintained in a metadata database. In addition, metadata is dynamically read from the metadata database and dynamically displayed in a graphical user interface in an organized manner, such as a hierarchical tree. In the graphical user interface, a user may add, delete, and/or modify the metadata. As the user changes the metadata, the metadata database is updated and the user's changes are propagated throughout the graphical user interface such that the hierarchical tree is displays the changed metadata.

System and method of managing metadata data

A system, method, and computer program product discover relationships among items and recommend items based on the discovered relationships. The recommendations provided by the present invention are based on user profiles that take into account actual preferences of users, without requiring users to complete questionnaires. An improved binomial log likelihood ratio analysis technique is applied, to reduce adverse effects of overstatement of coincidence and predominance of best sellers. The invention may be used, for example, to generate track lists for a personalized radio station.

Relationship discovery engine

A method for entertaining individuals according to a community having similar tastes. Information derived from user accounts form the basis of a community and collateral preferences allow other subscribing individuals to enjoy the benefit of wider-ranging tastes according to the preferences expressed by the other members of the community. Additionally, assuming that individuals sharing one preference in common may be likely to share others, the present method allows those who choose to listen to the “fan station” the ability to enjoy similar music or other data streams according to preferences expressed by the fan community as a whole.

Online playback system with community bias

An online message board system monitors message traffic generated by subscribers so that intelligent decisions can be made concerning what types of content to locate and retrieve, what priority to use for locating such content, how to organize such content for ease of access by the subscribers, etc. A series of software robots are used to locate, retrieve and sort the content as derived from other online news groups. By studying subscriber message traffic, the system can self-tune itself automatically to constantly adjust content retrieval, storage and presentation in response to changing community interests, desires, and the like. Because subscriber feedback is accounted for and incorporated into the design of the message board system, this enhances the experience for online users, resulting in increased system usage, subscriber retention characteristics, etc.

System and method for implementing intelligent online community message board

A method and apparatus that displays metadata about a web page currently being displayed by a browser. While the web browser is communicating with a web server to obtain the requested web page, client software communicates with a database metadata server to obtain metadata about the requested page. After the browser receives its requested information from the web server, it displays the requested web page in a conventional manner. The client concurrently displays its received metadata on the same computer as the web page, and concurrently with the web page. A preferred embodiment of the present invention opens a button bar in conjunction with the web page display. This button bar allows the user to view various portions of the metadata for the displayed web page.

Automatically generate and displaying metadata as supplemental information concurrently with the web page, there being no link between web page and metadata

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Automatically generate and displaying metadata as supplemental information concurrently with the web page, there being no link between web page and metadata