Yong Chen

TL;DR: This article developed a destination-based model of tourist happiness, which is shaped by destination image and service quality and mediated by tourist satisfaction and life satisfaction and found that destination image is positively associated with life satisfaction, eudaimonia, and positive and negative affect.

TL;DR: In this paper, the authors investigated the impact of the loyalty program members' satisfaction toward the hotel loyalty program benefits and the customer management relationship initiatives of individual hotels on the brand relationship quality (BRQ), i.e. their relationship quality with the hotel brand, and its outcomes.

TL;DR: In this article, the authors propose an integrated motivation framework and justify it by applying this framework to tourist behavior research, in the sense that tourist behavior patterns can be interpreted on an individual level by applying the travel personality, in a diachronic dimension by the travel career ladder, and from a holistic perspective by the concept of strangeness-familiarity.

TL;DR: In this paper, Zhang et al. modeled the interplay of asymmetric information and reputation in package tours and found that tourists' perception of effort was a major cause of low service quality at the destination and tour operators' reputation had a significant role to play in mitigating tourists' price sensitivity in the source market and improving service quality.