Fullilove takes up America’s unspoken reality, the problems of poverty and discrimination. As a social psychiatrist, Fullilove diagnoses modern-day America, devastated by the national urban renewal projects that began in the 1950s. Her methods include community visits, extensive individual interviews, and analyses of particular caricatures, photographs, and drawings produced by residents of bulldozed communities.

Root Shock: How Tearing Up City Neighborhoods Hurts America, and What We Can Do About It

This paper proposes a practical framework for social justice research in the information professions by sharing examples from three qualitative studies, each of which represents an information service and/or application of social justice ideals for meeting the needs of a particular underserved population. In order to develop the framework and to encourage consideration of the social justice angle within mainstream LIS discourse and practice, the three studies are examined in light of social justice elements and principles. What is common to these studies is an underlying need to bring about a change in existing power dynamics between who we as information professionals consider central and who we consider peripheral in our teaching, research, and service missions.

A practical framework for social justice research in the information professions

http://blog.bne.es/biblioteconomia/2015/10/27/perceived-outcomes-public-libraries-u-s/?page_id=3690&print=pdf

Perceived outcomes of public libraries in the U.S.

/pdf/root-shock-how-tearing-up-city-neighborhoods-hurts-america-45m9fvsttt.pdf

Root Shock: How Tearing Up City Neighborhoods Hurts America and What We Can Do About It: Fullilove, Mindy Thompson. (2004)

Public library services are evolving in response to the changing informational needs and behaviours of the citizens of the knowledge society. Reference statistics are declining and the move to self-service, virtual reference and an increasing use of mediating information and communication technologies calls into question the ongoing role of human, face-to-face information interaction at the public library’s front-line reference “desk”. An ethnographic case study of face-to-face adult reference service was conducted in a large Canadian urban public library. Over 8 months during 2006, a pilot study was conducted, followed by 170 hours of observations at the reference desks in three branch libraries of varying sizes and semi-structured interviews with front-line reference staff, library managers and reference service clients. 480 reference interactions were documented and policy documents were reviewed. An inductive staged process of analytical abstraction, a narrative approach to the interpretations and a critical reflexivity as participant researcher

Making the invisible visible : public library reference service as epistemic practice

brary. This combination of business models and specifics of the library profession has created a ready reference tool for perspectives, methodologies, case studies, and future planning. The authors provide excellent schemas, and the book is complete with indexes and references, providing easy navigation. In the first section, the components of workplace conflict and struggle are described. According to Montgomery and Cook, one of the biggest causes of conflict in the organization is the emotional baggage each person brings, which can ultimately lead to conflict. The authors describe, in detail, other ingredients and types of conflict, then tie these elements together with real-life case studies, complete with analysis and suggestions for coping with a similar situation. Many of these “stories from the trenches” are startlingly similar to ones that library professionals see, hear, and deal with on a daily basis. They also reflect current issues and trends surrounding libraries, such as emotional intelligence, organizational culture, leadership, and violence, some of which could be considered controversial but nonetheless important to address. Lastly, the authors seek to equip the reader with armor and tools to face and respond to conflict. By applying self-management, planning, and strong leadership, library professionals can examine their response to the environment and work on developing conflict management skills. The strengths of this book are its breadth and variety. Perhaps one of its best qualities is that the solutions suggested could be modified to fit any library: public, academic, or special. As library roles are expanded in the future by technology and other advances, new challenges will have to be addressed in the workplace. This reference work should be updated in order to remain current and practical. Future editions would be improved by adding illustrations or graphics to complement and break up the text and by drawing more information from psychological or behavioral research to illustrate the reasons behind conflict.

How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes (review)

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How Libraries and Librarians Help: A Guide to Identifying User-Centered Outcomes (review)