Multi-Criteria Decision Aid (MCDA) or Multi-Criteria Decision Making (MCDM) methods have received much attention from researchers and practitioners in evaluating, assessing and ranking alternatives across diverse industries. Among numerous MCDA/MCDM methods developed to solve real-world decision problems, the Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) continues to work satisfactorily across different application areas. In this paper, we conduct a state-of-the-art literature survey to taxonomize the research on TOPSIS applications and methodologies. The classification scheme for this review contains 266 scholarly papers from 103 journals since the year 2000, separated into nine application areas: (1) Supply Chain Management and Logistics, (2) Design, Engineering and Manufacturing Systems, (3) Business and Marketing Management, (4) Health, Safety and Environment Management, (5) Human Resources Management, (6) Energy Management, (7) Chemical Engineering, (8) Water Resources Management and (9) Other topics. Scholarly papers in the TOPSIS discipline are further interpreted based on (1) publication year, (2) publication journal, (3) authors' nationality and (4) other methods combined or compared with TOPSIS. We end our review paper with recommendations for future research in TOPSIS decision-making that is both forward-looking and practically oriented. This paper provides useful insights into the TOPSIS method and suggests a framework for future attempts in this area for academic researchers and practitioners.

Review: A state-of the-art survey of TOPSIS applications

Cornell hotel and restaurant administration quarterly

This paper proposes a fuzzy TOPSIS method based on alpha level sets and presents a nonlinear programming (NLP) solution procedure. The relationship between the fuzzy TOPSIS method and fuzzy weighted average (FWA) is also discussed. Three numerical examples including an application to bridge risk assessment are investigated using the proposed fuzzy TOPSIS method to illustrate its applications and the differences from the other procedures. It is shown that the proposed fuzzy TOPSIS method performs better than the other fuzzy versions of the TOPSIS method.

Fuzzy TOPSIS method based on alpha level sets with an application to bridge risk assessment

Two decades was systematically reviewed on fuzzy MCDM techniques from 1994 to 2014.The database for review was 403 papers from more than 150 high-ranking journals.403 scholarly papers were grouped in four different main fields.Papers were classified based on utilizing, developing and proposing research papers. MCDM is considered as a complex decision-making tool involving both quantitative and qualitative factors. In recent years, several fuzzy FMCDM tools have been suggested to choosing the optimal probably options. The purpose of this paper is to review systematically the applications and methodologies of the fuzzy multi decision-making (FMCDM) techniques. This study reviewed a total of 403 papers published from 1994 to 2014 in more than 150 peer reviewed journals (extracted from online databases such as ScienceDirect, Springer, Emerald, Wiley, ProQuest, and Taylor & Francis). According to experts' opinions, these papers were grouped into four main fields: engineering, management and business, science, and technology. Furthermore, these papers were categorized based on authors, publication date, country of origin, methods, tools, and type of research (FMCDM utilizing research, FMCDM developing research, and FMCDM proposing research). The results of this study indicated that, in 2013, scholars have published papers more than other years. In addition, hybrid fuzzy MCDM in the integrated method and fuzzy AHP in the individual section were ranked as the first and second methods in use. Additionally, Taiwan was ranked as the first country that contributed to this survey, and engineering was ranked as the first field that has applied fuzzy DM tools and techniques.

Fuzzy multiple criteria decision-making techniques and applications - Two decades review from 1994 to 2014

In this ever-changing world, information technology (IT) is a must for the survival of a company, and the functions of IT department is becoming increasingly important. The assessment of IT department is critical to understand how the department contributes to organizational and strategic goals. Because IT department performs many tasks that cannot simply be measured by monetary units, evaluation methods that solely rely on financial measures are not adequate. The objective of this study is to construct an approach based on the fuzzy analytic hierarchy process (FAHP) and balanced scorecard (BSC) for evaluating an IT department in the manufacturing industry in Taiwan. The BSC concept is applied to define the hierarchy with four major perspectives (i.e. financial, customer, internal business process, and learning and growth), and performance indicators are selected for each perspective. A fuzzy AHP (FAHP) approach is then proposed in order to tolerate vagueness and ambiguity of information. A FAHP information system is finally constructed to facilitate the solving process. The results provide guidance to IT departments in the manufacturing industry in Taiwan regarding strategies for improving department performance. The constructed information system is suggested to be a good tool for solving other multiple-criteria decision-making problems.

https://isiarticles.com/bundles/Article/pre/pdf/343.pdf

A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan

https://isiarticles.com/bundles/Article/pre/pdf/11867.pdf

Using data envelopment analysis to measure hotel managerial efficiency change in Taiwan

Relationship between role stress and job performance in salespeople employed by travel agents in Taiwan.

Numerous Taiwanese universities have rapidly established tourism and leisure departments to train human resources for tourism industries in recent times. The proliferation of these programs has raised the question of whether these tourism and leisure departments efficiently allocate education resources to train labour. This study constructs a two-stage performance evaluation model composing of research and development performance on first stage and teaching performance on second stage. In addition, the relational two-stage data envelopment analysis is applied to evaluate 34 tourism and leisure departments in Taiwanese technology universities. The study results indicate that the two-stage performance evaluation model is superior to the single-stage model. Additionally, 34 tourism and leisure departments are divided into four categories including benchmark, R&D-oriented, teaching oriented, and follower. Finally, this study recommends how each tourism and leisure department can improve its performance.

Two-stage performance model for evaluating the managerial efficiency of higher education: application by the Taiwanese tourism and leisure department.

This study aims to discuss the experience model for visitors participating in Dark Tourism The Hsiaolin Village relics, which were destroyed by the 2009 typhoon in Taiwan, are selected as the research subject A total of 341 visitors to Hsiaolin Village Memorial Park were interviewed through a survey questionnaire Structural equation models (SEMs) were utilized to verify the causal relationship among the visitors ’Dark Tourism motivation, environmental attitudes, and benefits of experience in Dark Tourism relics The benefits of experience in Dark Tourism are divided into social benefits, learning benefits, and pressure relief for psychological benefits in this study The empirical results show that the higher Dark Tourism motivation could enhance the visitors’ environmental attitudes towards Dark relics and further affect the acquired benefits of experience Moreover, the stronger Dark Tourism motivation could directly influence the psychological benefits of experience such as emotional and pressure relief The direct effects of learning and social benefits are not as strong where the benefits of experience are affected by the emotional perception of environmental attitudes In other words, environmental attitudes present partial mediating effects The research results provide useful reference information for the planning of Dark Tourism relics and the development of tourism activities

https://revintsociologia.revistas.csic.es/index.php/revintsociologia/article/download/593/616

Dark tourism the effects of motivation and environmental attitudes on the benefits of experience

Cultural tourism has received increasing attention. Tourists’ intercultural competence represents the abilities to appropriately and efficiently interact with people across different cultures, help...

/pdf/tourist-intercultural-competence-a-multidimensional-2qerat4ryk.pdf

Tourist Intercultural Competence: A Multidimensional Measurement and its Impact on Tourist Active Participation and Memorable Cultural Experiences

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