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Fear of crime : interpreting victimization risk

In the last decade, multichannel retailing has grown at a significant rate, especially in emerging markets such as Indonesia, where retailers have embraced multichannel marketing to heighten the customer shopping experience. Improved servicescape—the environment where services are provided and where interaction with customers occurs—may help enhance the customer experience. While the role of servicescapes has been analyzed in online or offline contexts previously, this research adopts a multichannel view and pioneers the investigation of the interplay of offline and online (mobile app) servicescapes and their effect on customer satisfaction, as antecedents of repurchase intention, among three types of Indonesian retailers. The study analyzes data from N = 171 Indonesian multichannel customers who have shopped in physical stores and via the store’s mobile app. The results show that ambient conditions are the strongest predictor of perceived quality of offline servicescape, whereas store layout and functionality are the strongest predictor of perceived quality of online servicescape. Both online and physical perceived quality of servicescapes predict customer satisfaction, with the latter having a stronger effect on satisfaction. The study offers practical recommendations for retailers seeking to improve loyalty and customer retention.

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'Stimuli Are All Around' - The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention

This research is dedicated to one of the significant problems connected with purchasing online: consumers’ personal data security. The purpose of the paper is to present the results of a study of an incident of a personal data breach from the Morele.net online store that occurred in Poland. The current gap in the literature is the lack of research done among consumers who suffered from a data breach. Data from 826 people affected by this incident were collected and used for drawing conclusions regarding the changes that took place after the incident. The data obtained are both qualitative and quantitative. The data set was analyzed using the IBM SPSS software package. The evolution in consumers’ trust towards the store was studied and results reveal that it has strongly decreased, although this did not influence consumers’ attitudes towards online shopping in general. The main finding of the research is that one out of three affected consumers will discontinue online shopping on Morele.net; however, they will not tend to change their online shopping behavior in general—they will just purchase in other online stores. Moreover, even though consumers were disappointed, and many were considering no longer purchasing from this site, the store still had significant opportunities to regain consumers’ trust and save its competitiveness in the market. The results suggest several improvements that should help online stores stay secure and trustworthy for their consumers. It was revealed that consumers had not previously been greatly concerned about their data being protected by the store; this incident, however, had changed this fact, and now consumers had become much more conscious about providing any of their data to any website.

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Consumers’ Change in Trust and Security after a Personal Data Breach in Online Shopping

The measurement, intensity and determinants of fear of cybercrime: A systematic review

This is the first study to examine adult offenders’ fear of property, personal, and gang crime. We examine five research questions among 2,414 jail inmates, focusing on how afraid offenders are of crime. We compare current, ex-gang, and non-gang members. We ask if more experience with crime perpetration and victimization and more perceptions of social disorganization increase offenders’ fear of crime. Finally, we ask if the importance of these factors in predicting fear varies by gang status. Results show that offenders, generally, were not very afraid of crime. Although ex-gang and current gang members believed they were more likely to experience property, personal, and gang crime, they reported less fear than non-gang members. Crime perpetration did not influence offenders’ fear, but less experience with personal crime victimization predicted fear of personal and gang crime among non-gang members. The results also indicate that perceptions of social disorganization better explain fear among non-gang members than ex-gang and current gang members.

Fear of Crime among Gang and Non-Gang Offenders

This paper aims to address the relationship between fear of identity theft/fraud and online shopping, while identifying the most important factors affecting online shopping.,This study uses a mixed method approach in which the quantitative analysis identifies patterns in the data, whereas the qualitative analysis offers in-depth interpretation.,More fear actually predicts more online shopping but shoppers’ trust in the website’s willingness to redress financial harm and risk-benefit analysis are the real factors in online shopping.,The sample consists of Amazon users mostly so the findings may not apply to those who never shop on Amazon or never shop online at all.,To encourage online shopping, online shopping websites should focus on maximizing the benefit and minimizing the risk, but without addressing the risk by reassuring shoppers of their financial security, emphasizing the benefit alone is ineffective.,This is the first study addressing online shopping in terms of fear of victimization. It is also the first study that addresses risk and benefit in relative terms as in risk-benefit analysis measured by both quantitative and qualitative methods.

Does fear of victimization deter online shopping

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Does fear of victimization deter online shopping