While computer-mediated communication use and research are proliferating rapidly, findings offer contrasting images regarding the interpersonal character of this technology. Research trends over the history of these media are reviewed with observations across trends suggested so as to provide integrative principles with which to apply media to different circumstances. First, the notion that the media reduce personal influences—their impersonal effects—is reviewed. Newer theories and research are noted explaining normative “interpersonal” uses of the media. From this vantage point, recognizing that impersonal communication is sometimes advantageous, strategies for the intentional depersonalization of media use are inferred, with implications for Group Decision Support Systems effects. Additionally, recognizing that media sometimes facilitate communication that surpasses normal interpersonal levels, a new perspective on “hyperpersonal” communication is introduced. Subprocesses are discussed pertaining to re...

Computer-Mediated Communication Impersonal, Interpersonal, and Hyperpersonal Interaction

Gamification has drawn the attention of academics, practitioners and business professionals in domains as diverse as education, information studies, human-computer interaction, and health. As yet, the term remains mired in diverse meanings and contradictory uses, while the concept faces division on its academic worth, underdeveloped theoretical foundations, and a dearth of standardized guidelines for application. Despite widespread commentary on its merits and shortcomings, little empirical work has sought to validate gamification as a meaningful concept and provide evidence of its effectiveness as a tool for motivating and engaging users in non-entertainment contexts. Moreover, no work to date has surveyed gamification as a field of study from a human-computer studies perspective. In this paper, we present a systematic survey on the use of gamification in published theoretical reviews and research papers involving interactive systems and human participants. We outline current theoretical understandings of gamification and draw comparisons to related approaches, including alternate reality games (ARGs), games with a purpose (GWAPs), and gameful design. We present a multidisciplinary review of gamification in action, focusing on empirical findings related to purpose and context, design of systems, approaches and techniques, and user impact. Findings from the survey show that a standard conceptualization of gamification is emerging against a growing backdrop of empirical participants-based research. However, definitional subjectivity, diverse or unstated theoretical foundations, incongruities among empirical findings, and inadequate experimental design remain matters of concern. We discuss how gamification may to be more usefully presented as a subset of a larger effort to improve the user experience of interactive systems through gameful design. We end by suggesting points of departure for continued empirical investigations of gamified practice and its effects. We present findings from a survey of the gamification literature.Theoretical findings suggest that gamification is a distinct concept.Conceptual foundations tend to converge on psychological theories of motivation.Early applied work suggests positive-leaning but mixed results.Empirical work on specific elements with direct ties to theory and stronger experimental designs is needed.

Gamification in theory and action

Giant strides in information technology at the turn of the century may have unleashed unreachable goals. With the invention of groupware, people expect to communicate easily with each other and accomplish difficult work even though they are remotely located or rarely overlap in time. Major corporations launch global teams, expecting that technology will make "virtual collocation" possible. Federal research money encourages global science through the establishment of "collaboratories." We review over 10 years of field and laboratory investigations of collocated and noncollocated synchronous group collaborations. In particular, we compare collocated work with remote work as it is possible today and comment on the promise of remote work tomorrow. We focus on the sociotechnical conditions required for effective distance work and bring together the results with four key concepts: common ground, coupling of work, collaboration readiness, and collaboration technology readiness. Groups with high common ground and loosely coupled work, with readiness both for collaboration and collaboration technology, have a chance at succeeding with remote work. Deviations from each of these create strain on the relationships among teammates and require changes in the work or processes of collaboration to succeed. Often they do not succeed because distance still matters.

Distance matters

We analyzed 700 million words, phrases, and topic instances collected from the Facebook messages of 75,000 volunteers, who also took standard personality tests, and found striking variations in language with personality, gender, and age. In our open-vocabulary technique, the data itself drives a comprehensive exploration of language that distinguishes people, finding connections that are not captured with traditional closed-vocabulary word-category analyses. Our analyses shed new light on psychosocial processes yielding results that are face valid (e.g., subjects living in high elevations talk about the mountains), tie in with other research (e.g., neurotic people disproportionately use the phrase ‘sick of’ and the word ‘depressed’), suggest new hypotheses (e.g., an active life implies emotional stability), and give detailed insights (males use the possessive ‘my’ when mentioning their ‘wife’ or ‘girlfriend’ more often than females use ‘my’ with ‘husband’ or 'boyfriend’). To date, this represents the largest study, by an order of magnitude, of language and personality.

/pdf/personality-gender-and-age-in-the-language-of-social-media-3iiuf14okz.pdf

Personality, Gender, and Age in the Language of Social Media: The Open-Vocabulary Approach

Network science

This chapter surveys Computer-Supported Cooperative Work (CSCW) research and groupware development. In the 1980s, as computer and software vendor companies focused attention on supporting networked groups, they came to share interests with researchers and developers oriented toward management information systems, social sciences and other disciplines. CSCW can be seen as a forum attracting diverse people who have partially overlapping interests and a willingness to overcome the difficulties of multidisciplinary interaction. In this chapter, we discuss the different assumptions and priorities that underlie small-system and large-system work. We note differences in emphasis that are found in North America, Europe and Asia. We then provide an overview of the current state of research and development by technology area, examining in turn technologies that focus primarily on supporting human communication, on providing shared information spaces, and on coordinating the flow of work. We discuss challenges to designing and deploying groupware, taking particular note of the behavioral challenges that often prove to be thornier than technical challenges. Approaches to addressing these challenges are described, followed by our summary of some trends and future issues. The first part of this chapter extends work presented in Gredin (1994a).

Computer supported cooperative work and groupware

The development of human-computer interfaces was studied in two large software product development organizations. Researchers joined development projects for approximately one month and participated in interface design while concurrently interviewing other project participants and employees, recording activity in meetings and on electronic networks, and otherwise observing the process. The two organizations differed in their approaches to development, and, in each case, the approach differed in practice from the model supported by the organizational structure. Development practices blocked the successful application of accepted principles of interface design. The obstacles to effective design that results from people noticing and being affected by interface changes, and a lack of communication among those sharing responsibility for different aspects of the interface.

Organizational obstacles to interface design and development: two participant observer studies

This chapter surveys Computer-Supported Cooperative Work (CSCW) research and groupware development. In the 1980s, as computer and software vendor companies focused attention on supporting networked groups, they came to share interests with researchers and developers oriented toward management information systems, social sciences and other disciplines. CSCW can be seen as a forum attracting diverse people who have partially overlapping interests and a willingness to overcome the difficulties of multidisciplinary interaction.

In this chapter, we discuss the different assumptions and priorities that underlie small-system and large-system work. We note differences in emphasis that are found in North America, Europe and Asia. We then provide an overview of the current state of research and development by technology area, examining in turn technologies that focus primarily on supporting human communication, on providing shared information spaces, and on coordinating the flow of work. We discuss challenges to designing and deploying groupware, taking particular note of the behavioral challenges that often prove to be thornier than technical challenges. Approaches to addressing these challenges are described, followed by our summary of some trends and future issues.

The first part of this chapter extends work presented in Gredin (1994a).

Computer Supported Cooperative Work and Groupware.

We analyze how physically collocated teams work together now and what services they require to work together across distances, focusing on real time interactions because those interactions justify collocating teams today. We explain how Integrated Product Teams (IPTs) are organized in system development programs and how their physical collocation facilitates communication, collaboration, and coordination within the team. Interactions within IPTs take two forms: scheduled meetings and opportunistic interactions. Scenarios of scheduled IPT meetings help motivate and identify requirements for supporting distributed meetings. Opportunistic interactions are far more common than scheduled meetings and more difficult to observe and analyze because they are not scheduled or predictable.

Requirements for a virtual collocation environment

Meeting capture has been a common subject of research in the ubiquitous computing community for the past decade. However, the majority of the research has focused on technologies to support the capture but not enough on the motivation for accessing the captured record and the impact on everyday work practices based on extended authentic use of a working capture and access system. Our long-term research agenda is to build capture services for distributed workgroups that provide appropriate motivation and further understand how access of captured meetings impacts work practices. To do this, we have developed a testbed for meeting capture as part of a larger distributed work system called TeamSpace. In this paper, we discuss the requirements for meeting capture within TeamSpace, describe the initial prototype developed, and report on initial usage.

Integrating Meeting Capture within a Collaborative Team Environment

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