Purpose – The purpose of this paper is to identify the required factors that can be considered necessary in conceptualizing the features of an efficient and effective performance measurement system (PMS) that is appropriate in the modern organizational setting. The field of PMS is heavily researched and yet certain fundamentals of PMS, in particular the precise meaning and application of the features of PMS: data, measuring attributes consisting of measures, metrics and indicators, and methods of measurement remain unclear. Design/methodology/approach – The paper uses a systematic approach in reviewing and examining existing PMS and non-PMS articles that focus on the features for measurement from 1990 (January) to 2012 (November). Further, citation analysis was used to support the review as well-cited articles are considered well-read by researchers, and hence they should have sufficient impact in the academic community. Findings – The outcomes of this review contribute and update existing literature on P...

Understanding the features of performance measurement system: a literature review

Shelf scanning is one of the most important processes for inventory management in a library. It helps the librarians and library users discover the miss-shelved books and pinpoint where they are, improving the quality of service. By traditional means, however, manually checking each bookshelf suffers from extremely intensive labor and long scanning delay. Although some existing RFID-enabled approaches have been proposed, they suffer from either high-cost infrastructure or complicated system deployment, forming a great barrier to commercial adoption. In light of this, we in this paper propose a smart system called RF-Scanner that can perform the shelf scanning automatically by combining the robot technology and the RFID technology. The former is used for replacing the librarians and liberating them from intensively manual labor. The later is installed on the robot and moves with the robot to scan the on-the-shelf books. We formulate two important issues concerned by librarians, the book localization and the lying-down book detection, and give the sophisticated solutions to them. Besides, we implement RF-Scanner and put it into practical use in our school library. Long-term experiments and studies show that RF-Scanner provides fine-grained book localization with a mean error of just 1.3 cm and accurate detection accuracy of lying-down books with a mean error of 6%.

RF-scanner: Shelf scanning with robot-assisted RFID systems

The purpose of this paper is to present the knowledge structure based on the articles published in Library Hi Tech. The research hotspots are expected to be revealed through the keyword co-occurrence and social network analysis.,Data sets based on publications from Library Hi Tech covering the time period from 2006 to 2017 were extracted from Web of Science and developed as testbeds for evaluation of the CiteSpace system. Highly cited keywords were analyzed by CiteSpace which supports visual exploration with knowledge discovery in bibliographic databases.,The findings suggested that the percentage of publications in the USA, Germany, China, and Canada are high. Further, the most popular keywords identified in Library Hi Tech were: “service,” “technology,” “digital library,” “university library,” and “academic library.” Finally, four research issues were identified based on the most-cited articles in Library Hi Tech.,While keyword plays an important role in scientific research, limited studies paid attention to the keyword analysis in librarian research. The contribution of this study is to systematically explore the knowledge structure constructed by the keywords in Library Hi Tech.

Mapping knowledge structure by keyword co-occurrence and social network analysis: Evidence from Library Hi Tech between 2006 and 2017

/pdf/academic-library-impact-improving-practice-and-essential-3t0vjbux26.pdf

Academic Library Impact: Improving Practice and Essential Areas to Research

Accreditation agencies, higher education institutions, and professional organizations all emphasize the importance of measuring and assessing the impacts or effects of teaching, learning, and other valued institutional activities. Academic libraries, one of the key players in providing and structuring instructional resources and services, also are expected to document how their performance contributes to institutional goals and outcomes. Using accreditation and ACRL sectional standards/criteria, higher education outcomes assessment research findings and recent findings from performance effectiveness studies, this article identifies important institutional outcomes to which academic libraries contribute; describes specific performance indicators whose measures of impacts and outputs provide evidence about progress and achievement; and offers a conceptual framework of assessment domains for the teaching–learning library.

/pdf/defining-and-measuring-the-library-s-impact-on-campuswide-2r4ajtw0kd.pdf

Defining and Measuring the Library’s Impact on Campuswide Outcomes

Purpose – The purpose of this article is to demonstrate the importance of impact/outcome research in libraries.Design/methodology/approach – The paper gives an overview of purposes and methods used in impact research and illustrates this through project experiences.Findings – Various projects worldwide are trying to prove that use of library services can positively influence skills and competences, attitudes and behaviour of users. The benefits that users experience by using library services can be assessed in terms of knowledge gained, higher information literacy, higher academic or professional success, social inclusion, and increase in individual well‐being.Research limitations/implications – The main problem of impact research is, that influences on an individual are manifold and that therefore it is difficult to trace changes and improvements back to the library. The paper shows methods that are tested and used at the present. More investigation is needed to identify methods that could be used to sho...

/pdf/impact-measures-for-libraries-and-information-services-40al0fmgvm.pdf

Impact measures for libraries and information services

Here are practical guidelines that will help libraries evaluate their performance and ultimately improve efficiency and service by answering questions such as ... Do the opening hours adequately meet demand? To what extent do patrons find the books they seek? Do the services of the library fulfill the expectations of the users? (IFLA Publication, Vol. 76)

Measuring Quality: International Guidelines for Performance Measurement in Academic Libraries

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.

Measuring quality : performance measurement in libraries

Measuring Quality: Performance Measurement in Libraries. 2nd Revised Edition

Purpose – The purpose of this paper is to deal with actually available and potential methods for identifying, verifying and quantifying the influence of libraries on individuals and society.Design/methodology/approach – The paper gives an overview of methods and procedures that have been used for demonstrating the social, educational or economic impact of libraries. It points to validity problems and to labor costs of specified procedures and shows examples of simple methods that might be applied by most libraries.Findings – Various projects worldwide have tried to develop and test such methods, and the discussion has reached a stage where a first aggregation in an International Standard seems possible and expedient. ISO therefore started a working group in December 2010.Originality/value – This is the first report concerning ISO 16439.

Can we quantify the library's influence? Creating an ISO standard for impact assessment

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