More specific knowledge about Quality Function Deployment (QFD) has grown rapidly. There is a lot of research on the application of QFD in various industrial sectors including manufacturing, construction and services. However, it is still found at least the implementation of QFD in health services. This paper aims to provide a broad understanding and knowledge of the application of QFD in the healthcare industry. This paper also informs that QFD is a method that is not yet popular to be applied in the service industry, including health services. The approach used is Systematic Literature Review. This paper involves a review study of various papers from well-known databases related to the implementation of QFD in the healthcare industry. The results showed that QFD can improve service and create customer satisfaction. QFD is a tool that can be used to assist companies in improving services by translating consumer desires into the company's technical characteristics. QFD applications are also often integrated with other approaches so that QFD can be said as a complementary method that is able to provide maximum results. This paper provides benefits for practitioners to increase knowledge and references to improve company performance related to QFD applications in health services.

Quality Function Deployment in Healthcare: Systematic Literature Review

More specific knowledge about Quality Function Deployment (QFD) has grown rapidly. There are many studies on the application of QFD in various industrial sectors including manufacturing, construction and services. QFD is a tool that can be used to assist companies in improving services by translating consumer desires into the technical characteristics of the company. This paper aims to provide a broad understanding and knowledge of the application of QFD in the healthcare industry. The approach used is Systematic Literature Review. This paper involves a review study of various papers from well-known databases related to the implementation of QFD in the healthcare industry. This paper provides benefits for researchers and practitioners to add insight and references for studies related to QFD in health services

/pdf/quality-function-deployment-in-healthcare-systematic-2xcq9vjm.pdf

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Scientific and Clinical Abstracts From WOCNext® 2022

Scientific and Clinical Abstracts From WOCNext® 2022: Fort Worth, Texas ♦ June 5-8, 2022.

Abstract Introduction Adverse events (AEs) that occur in hospitals remain a challenge worldwide, and especially in intensive care units (ICUs) where they are more likely to occur. Monitoring of AEs can provide insight into the status and advances of patient safety. This study aimed to examine the AEs reported during the 20 months after the implementation of the AE reporting system. Methods We conducted a retrospective analysis of a voluntary ICU AE reporting system. Incidents were reported by the staff from ten ICUs in the Sahloul University Hospital (Tunisia) between February 2020 and September 2021. Results A total of 265 reports were received, of which 61.9% were deemed preventable. The most frequently reported event was healthcare-associated infection (30.2%, n = 80), followed by pressure ulcers (18.5%, n = 49). At the time of reporting, 25 patients (9.4%) had died as a result of an AE and in 51.3% of cases, the event had resulted in an increased length of stay. Provider-related factors contributed to 64.2% of the events, whilst patient-related factors contributed to 53.6% of the events. As for criticality, 34.3% of the events ( n = 91) were unacceptable (c3) and 36.3% of the events ( n = 96) were ‘acceptable under control’ (c2). Conclusions The reporting system provided rich information on the characteristics of reported AEs that occur in ICUs and their consequences and may be therefore useful for designing effective and evidence-based interventions to reduce the occurrence of AEs. 

A retrospective analysis of adverse events reported by Tunisian intensive care units’ professionals

Reducing the incidence and morbidity of pressure ulcers remains a leading national priority in patient safety. However, the optimal strategy for a hospital or health system to address this safety g...

Prioritizing Health Care Solutions for Pressure Ulcers Using the Quality Function Deployment Process

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Prioritizing Health Care Solutions for Pressure Ulcers Using the Quality Function Deployment Process