The state of social-mediated crisis communication research through the lens of global scholars: An updated assessment

Putting empathic feelings into words during times of crisis: The impact of differential verbal empathy expressions on organizational reputation

Organization-public relationships (OPRs) have been central to public relations theorizing for decades. Guided by Broom et al.'s (1997) foundational three-stage model of OPRs, this study contributes to the public relations literature by conducting the first meta-analysis of the associations between each of the four dimensions of OPRs (trust, satisfaction, commitment, and control mutuality) and their most frequently studied antecedents and consequences. A total of 454 correlations from 67 empirical studies (N = 30, 223) were included in the analysis. The results confirmed the strong correlations among OPRs and the nine most frequently studied antecedents: engagement, involvement, authenticity, transparency, interactivity, two-way communication, interpersonal communication, mediated communication, and symmetrical communication. The research also confirmed the strong connections among OPRs and six commonly researched consequences: reputation, attitudes, positive word-of-mouth communication, purchase intentions, advocacy, and information seeking. We identified the sampling method, employee-organization relationships (EORs), organization type, and country as significant moderators for certain relationships. Overall, the findings support OPRs as a mature and well-supported theory that continues integrating with other public relations theories. Findings also enrich the three-stage model of OPRs with integrated empirical evidence. Areas for future scholarship are discussed relevant to the insignificant potential moderators, such as channel and crisis topic, along with important limitations in the extant scholarship. 

Should relationships be at the heart of public relations? A meta-analysis of the antecedents and consequences of organization-public relationships

Agenda-setting studies continue to experience an evolutionary process. It goes beyond its initial assumption, which is the transfer of meaning from the media agenda to the public agenda, and expands to experience replication. Recent literature studies regarding the mapping of agenda-setting studies have not been carried out much. Therefore, this study aims to find trends in agenda setting research in the global scope based on agenda setting data from 2014 to 2022. Trends in the global scope are interesting to study to see agenda-setting studies today. This study uses the Bibliometric Analysis and a thematic theme analysis approaches. The research show that politics-related topics have dominated over the last eight years. The use of network agenda-setting (NAS) and agenda-setting intermedia (IAS) theory, content analysis and survey, and Twitter are essentials part of this study. The entire development of digital media is slowly leaving conventional media. Therefore, future studies, in the presence of a variety of media platforms, need to design alternative models and methodologies that can explain the power of influence of each media in shaping the agenda-setting effect.

Trends of Agenda Setting Research: A Bibliometric and A Thematic Meta-Analysis

ABSTRACT Relationships are essential for a fully functioning society. Through a multi-sited rapid ethnography, we show how the U.S. National Weather Service achieves its mission through a relational constellation of organizational partners (i.e., emergency managers and broadcast media) and active publics in the context of disasters. The findings provide insights into relational tensions that occur in organization-public relationships (OPRs) and how communication can address those relational tensions. In doing so, we answer calls for broadening the methodologies to examine OPRs and to examine multiparty, rather than just dyadic, OPRs.

Relational constellations in disasters: Theorizing multiparty relationships through ethnographic research

Examining organization-public relationships in crises: A thematic meta-analysis of updated literature from 1997 to 2019

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Examining organization-public relationships in crises: A thematic meta-analysis of updated literature from 1997 to 2019