The purpose of this paper is to examine the organisational processes of business model innovation for sustainability (BMIS). Building on dynamic capabilities literature, BMIS is conceptualised to evolutionary and radical approaches, and disaggregated into different sensing, seizing and reconfiguring capabilities. Based on this conceptual framework, we examine a qualitative multiple case study of eight companies in the Spanish Basque region, and provide a detailed analysis of how organisational and managerial capabilities for sustainability are utilised in business model innovation and transformation. These insights provide novel theoretical and practical insights into the business model, innovation and sustainability literatures.

Business model innovation for sustainability: exploring evolutionary and radical approaches through dynamic capabilities

Purpose: The research fields of service innovation and social innovation have, until now, been largely disconnected. At the most basic level, a great many social innovations are services, often public sector services with social entrepreneurs organizing and delivering service innovations. As well as this overlap in the focus of research, scholars in both research fields address socio-economic concerns using multidisciplinary perspectives. The purpose of this paper is to provide a framework that can bridge the two research fields.
Design/methodology/approach: Inter-linkages between service and social innovation are shown by identifying research areas in which both find a joint heuristic field. This approach has been illustrated in a set of case studies in the health sector in Europe.
Findings: The bridge between social innovation and service innovation research can be built when social innovation is examined through a multi-agent framework. The authors focus on social innovations where the co-creation of novel services is guided by the prominent position taken by citizens, social entrepreneurs or third sector organizations (NGOs or charities) in the innovation process. Of particular interest are the ways in which the interests of individual users and citizens are “represented” by third sector organizations.
Practical implications: The case study of the Austrian nationwide public access defibrillation programme provides an exemplar of the process of co-creation by which this social innovation was developed, implemented and sustained. Here the Austrian Red Cross acted on behalf of citizens, organizing an innovation network capable of creating both the demand and the supply side of a sustainable market for the production and safe application of portable automated external defibrillators (AEDs) in Austria. This process involved, first, raising public awareness of the need for portable defibrillators and acting as a user representative when inducing changes in the design of portable AEDs. Later, there was the institutionalization of AED training in every first aid training in Austria, work with local manufacturers to produce this device, and with large user organizations to install AEDs on their premises.
Originality/value: The paper develops multi-agent model of innovation that enables one to synthesize key concepts in social and service innovation literatures and, thereby, examine the dynamics of invention and diffusion of social innovations.

/pdf/the-co-creation-of-multi-agent-social-innovations-a-bridge-8eaoriolgo.pdf

The co-creation of multi-agent social innovations: a bridge between service and social innovation research

Social innovation and service innovation issues have developed separately over the last two decades, with too rare intersections between them Both issues share many points in common, however, and sometimes even describe the same socio-economic reality This contribution aims to help establish dialogue between these two still marginal but promising fields of economic theory and the social sciences in general It briefly describes each of these two fields, puts them into perspective, and examines the links between them in a number of different ways

/pdf/social-innovation-and-service-innovation-10np5e2q24.pdf

Social Innovation and Service Innovation

This paper puts forward a framework for understanding the relationship between service industries and social innovation. These are two, previously disconnected research areas. The paper explores ways in which innovation in services is increasingly becoming one of social innovation (in terms of social goals, social means, social roles and multi-agent provision) and how social innovation can be understood from a service innovation perspective. A taxonomy is proposed based on the mix between innovation nature and the locus of co-production. The paper additionally puts forward a theoretical framework for understanding social innovation in services, where the co-creation of innovation is the result of an interaction of competences and preferences of multiple providers, users/citizens, and policy makers. This provides the basis for a discussion of key avenues for future research in theory, measurement, organisation, appropriation, performance measurement, and public policy.

/pdf/understanding-social-innovation-in-services-industries-2aielwr91u.pdf

Understanding social innovation in services industries

The importance of co-innovation platforms has been well established, but a valid and reliable instrument to measure the affordances of these platforms for co-innovation behavior has not yet been reported in the literature. A robust, validated instrument to measure co-innovation platform affordances (PAs) will facilitate the conduct of studies across different platforms and contribute to enhanced understanding of co-innovation behaviors, outcomes, and platform design. The purpose of this paper is to conceptualize co-innovation PAs, develop a reliable measurement instrument capturing critical facets of co-innovation, namely ideation, collaboration, and communication, and validate the instrument.,The construct of PAs was conceptualized based on the findings from two case studies of co-innovation networks and the key characteristics of social mediating technology affordances. The measurement items newly developed via a case study underwent a two-round exploratory analysis to ensure face validity and content validity. The resulting instrument was subjected to a pilot study and a field study to establish the necessary reliability and validity.,The findings of the study reveal that co-innovation PAs have three distinctive components, namely ideation, collaboration, and communication. Furthermore, the results of the study suggest that PAs are most appropriately operationalized as a second-order construct comprising all three components. The empirical results from the field study show a high degree of confidence in both translation validity and criterion-related validity.,Drawing from co-innovation and affordances literature, this study develops and validates a general instrument to measure co-innovation PAs. The result is a reliable and parsimonious instrument with 12 items. The authors believe that the instrument can contribute significantly to future empirical investigations of co-innovation behavior on virtual platforms.

Co-innovation platform affordances: Developing a conceptual model and measurement instrument

Social Innovation, Social Enterprise and Services

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Social Innovation, Social Enterprise and Services