Muhammad Siddique
3 Papers
2 Citations
Muhammad Siddique is an academic researcher. The author has contributed to research in topics: Customer retention & Service quality. The author has co-authored 1 publications.
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Papers
Responsible leadership and business sustainability: Exploring the role of corporate social responsibility and managerial discretion
TL;DR: In this paper , a study based on upper-echelon theory constructs a comprehensive framework on responsible leadership, corporate social responsibility, and managerial discretion to provide the guideline for business sustainability, which would help managers of firms to realize that they should reexamine their leadership practices and behaviors with the consideration of the triple bottom line framework and integrate the sustainable approach and CSR practice into their business strategy.
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•Journal Article
Service Quality Consequences on Customer Satisfaction
TL;DR: In this article, the authors explored that statistically there is positive significance amongst all measures of quality (Tangible, assurance, reliability, responsiveness and empathy) and customer satisfaction and concluded that these measures are important for customer satisfaction.