자연주의적 탐구조사(Naturalistic Inquiry)

Much of the prior research on interorganizational learning has focused on the role of absorptive capacity, a firm's ability to value, assimilate, and utilize new external knowledge. However, this definition of the construct suggests that a firm has an equal capacity to learn from all other organizations. We reconceptualize the firm-level construct absorptive capacity as a learning dyad-level construct, relative absorptive capacity. One firm's ability to learn from another firm is argued to depend on the similarity of both firms' (1) knowledge bases, (2) organizational structures and compensation policies, and (3) dominant logics. We then test the model using a sample of pharmaceutical–biotechnology R&D alliances. As predicted, the similarity of the partners' basic knowledge, lower management formalization, research centralization, compensation practices, and research communities were positively related to interorganizational learning. The relative absorptive capacity measures are also shown to have greater explanatory power than the established measure of absorptive capacity, R&D spending. © 1998 John Wiley & Sons, Ltd.

Relative absorptive capacity and interorganizational learning

This article builds on constructs that authors have labelled strategic ambiguity, interpretative viability, umbrella constructs, and boundary objects, and suggests that these constructs all articulate a central concern for collective action and the role of ambiguity therein. It characterizes as pragmatic ambiguity the condition of admitting more than one course of action, and elucidates and operationalizes this new construct. Drawing on the sociology of translation (Callon, 1986; Latour, 1987),[1] it argues that pragmatic ambiguity is both the result and the resource of a collective process of interessement occurring during the rise in popularity of a new management approach.

Following Benders and van Veen (2001), the article posits that pragmatic ambiguity increases during the rise of a management fashion. It provides empirical evidence in support of this claim by means of a longitudinal analysis of quality management (QM) concepts as articulated by several authors both before and during the Quality Movement of the 1980s and 1990s. The analyses of QM texts show that concepts became vaguer, more ambiguous, and more general as the Quality Movement gained momentum, suggesting the presence of a positive feedback loop between pragmatic ambiguity and popularity. In addition, the data illustrate how pragmatic ambiguity was achieved and sustained textually, and how it was supported by a variety of social, linguistic and rhetorical factors.

'It was such a handy term': Management fashions and pragmatic ambiguity

Customer relationship management (CRM) is a customer-focused business strategy that dynamically integrates sales, marketing and customer care service in order to create and add value for the company and its customers.This change towards a customer-focused strategy is leading to a strong demand for CRM solutions by companies. However, in spite of companies' interest in this new management model, many CRM implementations fail. One of the main reasons for this lack of success is that the existing methodologies being used to approach a CRM project are not adequate, since they do not satisfactorily integrate and complement the strategic and technological aspects of CRM.This paper describes a formal methodology for directing the process of developing and implementing a CRM System that considers and integrates various aspects, such as defining a customer strategy, re-engineering customer-oriented business processes, human resources management, the computer system, management of change and continuous improvement.

Methodology for customer relationship management

With globalization and knowledge-based production, firms may cooperate on a global scale, outsource parts of their administrative or productive units and negate location altogether. The extremely low transaction costs of data, information and knowledge seem to invalidate the theory of agglomeration and the spatial clustering of firms, going back to the classical work by Alfred Weber and Alfred Marshall, who emphasized the microeconomic benefits of industrial collocation. This paper will argue against this view and show why the growth of knowledge societies will rather increase than decrease the relevance of location by creating knowledge clusters and knowledge hubs, due to sharing of tacit knowledge and research and development outputs. Designing epistemic landscapes of knowledge clusters and hubs is, therefore, proposed as a viable development policy.

Knowledge Clusters and Knowledge Hubs: Designing Epistemic Landscapes for Development

Customer relationship management (CRM) has become a topic of utmost importance to researchers and practitioners in recent years. However, the literature reveals that CRM is commonly conceptualized as a software package and/or technology without an in-depth understanding of the issues of integrating people, processes and technology across the organizational context. This limited focus has resulted in a shortfall in delivering strategic value and fostering durable customer relationships. Customer relationship management (CRM), as an emerging concept, will remain underdeveloped until its key dimensions have been explored and implemented. The existing literature rarely sheds light on the multidimensionality of CRM and its impact on CRM success, and thus lacks a theoretically grounded and empirically validated multidimensional model of CRM. With this backdrop, the present study aims to develop a research model that conceptualizes CRM as a multidimensional and integrated concept. To address the equivocal effect of CRM, this study further advances the research through investigating the role of mediating variables on the CRM–CRM success (CRMS) link. This thesis develops and validates an integrated multidimensional CRM model (ICRM) grounded on the resources-based view (RBV) and knowledge-based view (KBV). The ICRM model includes CRM-specific resources, namely, customer orientation, customercentric management system, CRM technology and CRM people. The literature suggests that CRM, as a cross-functional process, focuses on maintaining and enhancing relationships with customers. The previous literature also reveals that the organization’s ability to generate customer knowledge depends on its ability to combine knowledge about and knowledge from customers. This research thus proposes relationship maintenance and customer knowledge generation as outcomes of ICRM and also antecedents of CRM success. This study further explores and tests the mediating role of relationship maintenance and customer knowledge generation. The constructs and their hypothesized relationships in the model are conceptualized based on an extensive literature survey and also by examination through the lens of RBV and KBV. As customer relationship management processes and practices are context-specific, the constructs and variables of the initial research model are contextualized and validated through a qualitative field study. This research adopts the ‘mixed method’ approach embracing both qualitative and quantitative research methods. In the qualitative phase, data are collected from 11 relationship managers and/or customer service managers from different banks

The role of integrated customer relationship management in generating and using knowledge in service industry: A study on commercial banks of Bangladesh

Handle everyday research tasks with reliable, citation-backed results

Your personal Research Agent to handle research tasks with citation-backed results

Popular Tasks used by Researchers

How can I help with your research?

Meet SciSpace

Get more enhanced response by uploading the PDFs you want me to reference.

No relevant PDFs in your library

SciSpace is the AI research assistant for academics. Run systematic literature reviews on 280M+ papers, and write papers with cited sources. Trusted by 1M+ students, PhDs & researchers.

SciSpace | AI for Research

Analyze PDFs

Code & Manuscripts

Funding & Grants

Literature & Patents

Medical & Clinical Data

Systematic Review

Visualize & Present

Web & Data

Build a Google Scholar-like website for your research.

Build a website

Create charts and images for your research

Create a Chart

Write a paper for submission to a journal

Draft a manuscript

Patent Search

Design eye-catching scientific posters in minutes.

Scientific Poster Generation

Systematic Literature Review

One task is running at the moment. Your messages will be shown right after.

Drag and drop or click here to browse

Loved by <highlight>1 million+</highlight> researchers

Extract a list of specific topics and their sources from unstructured text

Topics

Compare and analyze relevant papers that matches with your search

Papers

Get insights from PDFs and bookmarked papers from your library

My library

Recent searches

Try searching for:

Catch AI-generated content in scholarly and non-scholarly content

{ai} Detector

Ai Writer

Get PDF Summaries, highlighted text explanations 

Chat with PDF

Effortlessly create in-text citations and bibliographies in APA and 2,500 other formats

Citation generator

Get explanations, summaries, and answers on academic papers

Ease up your research workflow with {scispace}'s cohort of exciting AI tools

Elevate your academic writing skills and convey your ideas the way you want

Paraphraser

Explore our range of reading and writing tools

Your file is being prepared and should be ready in a few minutes. If it's a large file, it might take a bit longer. You can close this window, and we'll email you the file when it's done.

You have reached a maximum limit of <strong>{limit}</strong> columns in the table. Remove at least <strong>1</strong> column to add or create another one.

Mohammed Alamgir

Author Tools

Chat about Author

Papers

The role of integrated customer relationship management in generating and using knowledge in service industry: A study on commercial banks of Bangladesh