Newness and distinctiveness is claimed in the features of ornamentation as shown inside the broken line circle in the accompanying representation.

Display screen or portion thereof with graphical user interface

Display screen or portion thereof with transitional graphical user interface

With the addition of directional information and gesture based input in a location based services environment, a variety of service(s) can be provided on top of user identification or interaction with specific object(s) of interest. For instance, when a user gestures at or points at a particular item, or gestures at a particular location or place, this creates an opportunity, e.g., an advertising opportunity, for anyone having an interest in that particular item or place to communicate with the user regarding that item or related items at a point in time when the user's focus is on the particular item. User context for the interaction can also be taken into account to supplement the provision of one or more interactive direction based services.

Data services based on gesture and location information of device

Systems and methods for delivering digital content to a mobile device from a digital content provider are disclosed. Digital content is selected using a selection interface on the mobile device. The selected content is then transferred to a computing device by the digital content provider and subsequently transferred to the mobile device by the computing device. In some embodiments, the digital content is reformatted before being transferred to the mobile device. The digital content may be streamed from the computer system to the mobile device. A service provider of a network through which the mobile device connects to the digital content provider may bill a user of the mobile device on behalf of the digital content provider. The digital content provider may bill the user of the mobile device using a Premium SMS service.

Content delivery to a mobile device from a content service

Display screen or portion thereof with animated graphical user interface

The invention allows any number of connected computing devices to synchronization data with each other without being wired directly to each other. The invention provides for generic data handling in addition to type-specific data handling to allow plug-in support for additional data types without altering the basic infrastructure of the system.

Many to many data synchronization

A system and method for incorporating software modules into a website or other information source that is searchable and updateable, which helps to create a dynamic user assistance environment. The system searches based on context/category sensitive natural language requests. This dynamic environment becomes “smarter” over time and will track questions and answers by a number of methods to assure the answers are up to date and that there is a high confidence match for the user's inquiry. The entire collection of data resides in a centralized location where the information can be leveraged to answer a user's question and aid in the creation of question/answer pairs for later use. Additionally, the assistance system supports a method for incorporating new informational content and answers to unanswered questions, for example by authorized support persons, that are categorized and stored in the existing system for later reference and use.

Method and system for providing electronic user assistance

The present invention provides an interactive multimedia system for providing structured information systems, for example help systems for desktop and network based applications. The invention employs an interactive multimedia runtime container and rich media content and other data files for the structured system navigational components such as the Table of Contents (TOC), Index, Search, and Glossary. In another aspect, the invention provides a structured navigation interface through the use of rich media files driven by data files which allow the user or the author to create a customized appearance for the structured information system. The system is advantageously cross-browser and cross-platform compatible and ensures consistent navigation and look and feel across platforms and browsers. The system additionally provides compatibility with high security networks and firewall systems, allows authors to focus on content without concern over platform and browser compatibility issues, and brings powerful, appealing new visual options to authors.

Method and system for presenting structured information in an interactive multimedia environment

A system and method include receiving multiple modified versions of a parent document, wherein the parent document and each of the modified versions contain code to display or define underlying information therein. The system and method also include comparing each of the multiple modified versions to the parent document to determine changes made to resulting information of the parent document by modified versions, and displaying to a user the changes made to the resulting information in an end-user type display.

Visual merge utility

A system and method for tracking access and usage of a help system. The system the invention tracks and records all movements of the user within the help system. Tracking usage patterns helps identify trouble spots within the website. One factor tracked and recorded is the point in the transaction, for example, at which the user required help. Additionally, the help system tracks and records each search request from the user and the help topics selected by the user. Further, the help system tracks and records whether the user successfully resolved the problem and completed the transaction or abandoned the site. For identification and categorization of the user, the help system tracks and records data such as the type of browser used by the user, the user's IP address and the site referring the user to the current website. Additional information may be tracked and recorded as needed.

Method and system for website maintenance

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