Ljudevit Pranić
University of Split
23 Papers
108 Citations
Ljudevit Pranić is an academic researcher from University of Split. The author has contributed to research in topics: Hospitality industry & Tourism. The author has an hindex of 8, co-authored 23 publications.
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Papers
Rethinking service recovery: a customer empowerment (CE) perspective
Ljudevit Pranić,Wesley S. Roehl +1 more
TL;DR: In this article, a more integrative theoretical framework was proposed to better describe and explain the customers' view of customer empowerment in the management of service recovery encounters, according to the proposed model, the degree of complainant-perceived empowerment during service recovery determines both the level of complainant's affective/cognitive responses and the subsequent complai...
Host population perceptions of the social impacts of sport tourism events in transition countries: Evidence from Croatia
TL;DR: In this article, the authors investigate residents' perceptions of social impacts from co-hosting the 2009 World Men's Handball Championship (WMHC09) in a small Croatian city.
Development and validation of the customer empowerment scale in hotel service recovery
Ljudevit Pranić,Wesley S. Roehl +1 more
TL;DR: In this paper, the authors developed a measurement scale for customer empowerment in hotel service recovery and examined the role of three experiential features (i.e., the level of empowerment awarded to a guest by the hotel, service failure type, and hotel quality) in CE.
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The impact of macroeconomic country-specific factors on international expansion of US hotel chains.
Ljudevit Pranić,Sonia Ketkar,Wesley S. Roehl +2 more
- 01 Jan 2011
TL;DR: This paper examined the role of FDI and other macroeconomic variables in the lodging segment of the tourism industry and found that market connectedness is highly significantly and positively correlated with presence of U.S. hotel firms in foreign countries.
Hotel website performance: evidence from a transition country
TL;DR: In this paper, an evaluation of 197 hotel websites in Croatia was conducted to determine whether hotels in this economically lagging transition country exploit the potentials of the Internet as a marketing tool.