Kristina Kleinlercher

TL;DR: In this paper, the authors provide a purposeful overview of research in the field of digital transformation with a focus on retailing and customer-facing functions of digital technologies such as managing customer journeys, assessing the impact of sensory marketing and the use of service robots, and their strategic implications for business models such as servitization.

TL;DR: In this article, a study on the Internetnutzung in the Schweiz is presented, in which a landesweiten empirischen untersuchung of the Nutzungs-and Einkaufsverhaltens der Schweizer Konsumenten im Internet is carried out.

TL;DR: In this paper, the authors identify students' level of transformative learning, their ability to critically reflect on their perceptions and to adapt their behavior accordingly, as a success factor of application-oriented education.

TL;DR: The Palgrave Handbook of Sustainability as discussed by the authors provides a comprehensive overview of the practice of sustainability through a diverse range of case studies spanning across varied fields and areas of expertise and provides a clear indication as to the contemporary state of sustainability in a time faced by issues such as global climate change, challenges of environmental justice, economic globalization and environmental contamination.