Kai Ding
Universiti Putra Malaysia
2 Papers
Kai Ding is an academic researcher from Universiti Putra Malaysia. The author has contributed to research in topics: Service quality & Customer satisfaction. The author has an hindex of 2, co-authored 2 publications.
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Papers
Employing structural topic modelling to explore perceived service quality attributes in Airbnb accommodation
TL;DR: This paper employed the structural topic model to extract service quality attributes from 242,020 Airbnb reviews in Malaysia and found that Malaysian Airbnb users care more about the appearance and location of the property, and international Airbnb users pay more attention to whether the property can accommodate a group of people.
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Exploring Sources of Satisfaction and Dissatisfaction in Airbnb Accommodation Using Unsupervised and Supervised Topic Modeling.
TL;DR: In this article, the authors examined key attributes affecting Airbnb users' satisfaction and dissatisfaction through the analysis of online reviews and found that home-like experience and help from the host are associated with home like experience.