Improved duplicate and near-duplicate detection techniques may assign a number of fingerprints to a given document by (i) extracting parts from the document, (ii) assigning the extracted parts to one or more of a predetermined number of lists, and (iii) generating a fingerprint from each of the populated lists. Two documents may be considered to be near-duplicates if any one of their fingerprints match.

Detecting duplicate and near-duplicate files

This invention relates to managing multiple web servers, and more particularly to a web service system and method that allows a system operator to distribute content to each web server in the web service system. In one embodiment, a method for replicating changes in a source file set on a destination file system includes identifying changes in a source file set, storing the identified changes in a modification list, and transmitting the modification list to an agent having access to a destination file system. In another embodiment, a method for replicating changes in a source file set on a destination file system includes identifying changes in a source file set, storing the identified changes in a modification list, and transmitting the modification list to a plurality of web servers. In another embodiment, a web service system includes a manager for managing the web service system, a host comprising a web server for receiving web page requests and an agent in communication with the manager, and a content distributor for providing content changes to the host. In another embodiment, a content distributor includes an identification module for identifying changes in a source file set, a modification list for storing identified changes, and a transmitter for transmitting the modification list to an agent having access to a destination file system.

Web server content replication

The present invention is directed to a customer contact 100 in which a session monitor 140 identifies and implements multi-customer sessions. A conferencing function 136 connects the plurality of customers 110-118 simultaneously to the same resource and/or to each other. Participation in the sessions can be mandatory or optional. The sessions can be created continually or periodically, such as when the contact center 100 is in an session mode. The sessions can be closed or open to new customers after commencement.

Topical dynamic chat

A hosted service provider for the Internet is operated so as to provide dynamic management of hosted services across disparate customer accounts and/or geographically distinct sites.

Method and system for providing dynamic hosted service management across disparate accounts/sites

A method and apparatus for controlling the number of servers in a multisystem cluster. Incoming work requests are organized into service classes, each of which has a queue serviced by servers across the cluster. Each service class has defined for it a local performance index for each particular system of the cluster and a multisystem performance index for the cluster as a whole. Each system selects one service class as a donor class for donating system resources and another service class as a receiver class for receiving system resources, based upon how well the service classes are meeting their goals. Each system then determines the resource bottleneck causing the receiver class to miss its goals. If the resource bottleneck is the number of servers, each system determines whether and how many servers should be added to the receiver class, based upon whether the positive effect of adding such servers on the performance index for the receiver class outweighs the negative effect of adding such servers on the performance measure for the donor class. If a system determines that servers should be added to the receiver class, it then determines the system in the cluster to which the servers should be added, based upon the effect on other work on that system. To make this latter determination, each system first determines whether another system has enough idle capacity and, if so, lets that system add servers. If no system has sufficient idle capacity, each system then determines whether the local donor class will miss its goals if servers are started locally. It not, the servers are started on the local system. Otherwise, each system determines where the donor class will be hurt the least and acts accordingly. To ensure the availability of a server capable of processing each of the work requests in the queue, each system determines whether there is a work request in the queue with an affinity only to a subset of the cluster that does not have servers for the queue and, if so, starts a server for the queue on a system in the subset to which the work request has an affinity.

Method and apparatus for controlling the number of servers in a multisystem cluster

A method and apparatus for controlling the number of servers in an information handling system in which incoming work requests belonging to a first service class are placed in a queue for processing by one or more servers. The system also has units of work assigned to a second service class that acts as a donor of system resources. In accordance with the invention, a performance measure is defined for the first service class as well as for the second service class. Before adding servers to the first service class, there is determined not only the positive effect on the performance measure for the first service class, but also the negative effect on the performance measure for the second service class. Servers are added to the first service class only if the positive effect on the performance measure for the first service class outweighs the negative effect on the performance measure for the second service class.

Method and apparatus for controlling the number of servers in a client/server system

An apparatus and method for distributing traffic across a group of machines using application instance statistics. In order to perform load balancing in accordance with the present invention, a method of generating weights to bias load balancing distributions is provided. The application instances to which traffic is being distributed, or the application middleware, are instrumented to establish certain metrics about the application while running. The application instance instrumentation will provide application statistics such as number of successful transactions, application response times, application topology, importance of transactions being processed, time the application is blocked waiting for resources, resource consumption data, and the like. These metrics are collected, processed, and then presented as a set of weights to the load balancing apparatus to govern its distribution of traffic. With such application metrics available, traffic can be disbursed based on the current state of the application instances and other application instances in the transaction's path, the application instance's likelihood to complete the request, or even higher level business-oriented goals.

Apparatus and method for determining load balancing weights using application instance statistical information

A computer-executable method for allocating resource discovery and identification processes among a plurality of management tools and resources in a distributed and heterogeneous IT management system includes providing at least one authoritative manageable resource having minimal or no responsibility for reporting its identity, minimal or no responsibility for advertising any lifecycle-related creation event for the resource, and minimal or no responsibility for advertising any lifecycle-related destruction event for the resource; using a service oriented architecture (SOA) to define one or more services needed to manage the resource within the management system; and using a component model to define one or more interfaces and one or more interactions to be implemented by the manageable resource within the management system.

Discovering and identifying manageable information technology resources

Instantiating a resource of an IT-service includes: analyzing a service model including nodes representing resources and being indicative of a resource type, each node comprising a generic API providing at least one abstract method for instantiating the resource represented by the respective node. For each node, determining the resource type indicated by the node; evaluating a service provider catalog indicative of a resource manager operable to provide a resource of a given resource type and determining an address of the resource manager; selecting a resource manager; sending a request to the address of the selected resource manager for a description of a resource-manager-specific API of the resource manager; receiving the requested description from the selected resource manager; overriding the abstract method by a resource-manager specific method of the resource-manager-specific API for instantiating the resource; and executing the overridden abstract method for instantiating the resource represented by the node.

Instantiating resources of an IT-service

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