Jennifer Francis
University of Kent
9 Papers
77 Citations
Jennifer Francis is an academic researcher from University of Kent. The author has contributed to research in topics: Quality (business) & Performance indicator. The author has an hindex of 4, co-authored 8 publications.
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Papers
Raising the Quality of Home Care: A Study of Service Users’ Views
Jennifer Francis,Ann Netten +1 more
TL;DR: If performance indicators are to have the desired effect, more work needs to be done to ensure they reflect key aspects of quality from the user perspective, and potential areas for improvement in commissioning and organization are identified.
104
Using older home care user experiences in performance monitoring.
TL;DR: Evidence was found to support the use of two of the performance indicators and the current cut-off point being used for the satisfaction indicator, and indicators of important dimensions of quality that were associated with overall satisfaction.
36
Performance and quality: user experiences of home care services. Final report
Ann Netten,Jennifer Francis,Karen C. Jones,Andrew Bebbington +3 more
- 01 Jan 2004
TL;DR: In this article, the authors report on the findings of an extension to that survey conducted as part of the PSSRU Costs, Quality and Outcomes (CQO) programme.
24
Home care workers: careers, commitments and motivations
Jennifer Francis,Ann Netten +1 more
- 01 Jan 2003
TL;DR: A small-scale study that investigated the careers, commitments, motivations and attitudes of home care workers in Medway was carried out by as discussed by the authors, who also gathered information from home care providers to form a picture of Medway's home care work force.
13
Quality in home care: client and provider views
Jennifer Francis,Ann Netten +1 more
- 01 Jan 2003
TL;DR: A small-scale study investigated the meaning and delivery of quality in home care in four local authorities from the perspective of informal carers, users and providers and explored the views of users about proposed changes in the ethos of home care stipulated in the National Care Standards for Domiciliary Care (2003).