计量经济分析 = Econometric analysis

Corruption and Growth

The purpose of this study was to enhance an understanding of service quality in the hotel industry by developing a conceptual framework and measurement scale. Based on an extensive literature review, qualitative and empirical research, a multi-dimensional and hierarchical model of service quality for the hotel industry is proposed. Analysis of data from a total of 622 customers revealed that the proposed model fit the data well. Reliability and validity of the measurement scale were established through a pilot test and the substantive survey. This study extends the literature on service quality in the fields of hospitality and tourism management by providing a comprehensive framework and measurement scale. Theoretical and managerial implications are discussed.

Assessment of Service Quality in the Hotel Industry

Improving importance-performance analysis: the role of the zone of tolerance and competitor performance. the case of Taiwan's hot spring hotels.

The hotel sector, one of the main pillars of the tourism industry, recognizes its social responsibility and considers it as part of its image. For this reason, firms require new variables and tools...

Trust as mediator of corporate social responsibility, image and loyalty in the hotel sector

The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. The concept and the conceptual model of service quality is indispensable if we wish to understand the genesis of service quality and potential gaps in quality. The aim of this paper is to show the importance of service quality in hotel industry from both the conceptual standpoint and that of service quality measurement. The paper describes the most common criteria for measuring service quality, namely the model of internal service quality and the SERVQUAL model. The shown results are those of quantitive and qualitative application of such models in hotels.

/pdf/concepts-of-service-quality-measurement-in-hotel-industry-5bbgakaeiv.pdf

Concepts of service quality measurement in hotel industry

This paper explores the relationship between unemployment (UR) and job vacancies rate (VR) in the Croatia labor market during the observed period of 1990 – 2008 quartarly observations on the basis of empirical analysis using the framework of the UV Curve also known as the Beveridge Curve. We estimated the natural rate of unemployment (in static and dynamic time varying equilibrium version) as a concept which follows from Beveridge Curve theory that says that changes in vacancy rate push unemployment in opposite directions.

Croatia's beveridge curve and estimation of natural rate of unemployment: 1990-2008

This paper explores the competitiveness of Croatian export to EU market. At the very beginning of the paper, by analyzing the results of regression model the basic differences among the value of Croatian exports in EU countries are to be explained. The differences in the size of Croatian export among EU countries could be well explained by the geographical distance between Croatia and individual EU countries, as well as, by the GDP of the EU countries. Croatia has positive trade balance with EU at low value added products. Although, the total export competitiveness to EU market remains unchanged during the observed period, the competitiveness of the economic sectors was really changeable. Compared to other economic sectors agricultural sector showed the most favorable position on the EU markets. Relatively good position in the competitiveness of the transport equipment could be explained by the significant value in the export of the shipbuilding industry. While the competitiveness of the chemicals was stagnating, the competitiveness of the textiles and clothing were falling.

/pdf/the-competitiveness-of-croatian-export-to-eu-markets-2rqhps4nwj.pdf

The competitiveness of Croatian export to EU markets

Recognising modern tourist demands, tourist destinations perceive comparative advantages and potential available resources, placing them in the tourist market through selective tourist products and events. "How are gastronomic events perceived within the framework of sustainable tourist development?" is the research problem area, which leads to the definition of the paper purpose and goal. It relates to the assessment of perception of the importance of organisation of gastronomic events within the framework of sustainable tourist destination development by the local producers of original tourist products and the local population. The research includes assessment of how many gastronomic events intensify gastronomic tourism and how they valorise pre and post tourist season, which the Strategy of Development of Croatian and Istrian tourism recognises as the terms which must be touristically intensified, strategically enriching the tourist offer. In the paper, the social component of sustainability is also perceived through the attitudes of gastronomic event visitors. The research, which affirmed new scientific knowledge, was conducted by means of survey and interview methodology. For data processing, quantitative methods of analysis, synthesis, comparison, meta-analysis and other scientific and research methods were used. The generated knowledge confirms the purpose of the paper, which is channelled towards the determination of the importance of promotion of original products at gastronomic events, in accordance with the principles of sustainability. The research was conducted at the event Days of Fresh Olive Oil in Vodnjan, which was organised as a sustainable gastronomic tourist event.

/pdf/the-perception-of-gastronomic-events-within-the-framework-of-106uffmgvn.pdf

The perception of gastronomic events within the framework of sustainable tourism development

Purpose – In this paper, the importance of the organisation of specialised hotel offer is researched, as well as its competitiveness in the market. The research goal is determination of changes in hotel competitiveness levels following implementation of specialised label standards for the purposes of as high as possible quality organisation of the hotel industry in destination and resource valorisation. Design – The paper is conceived in the way that it presents Croatian hotel industry problem areas from different aspects. First of all, the problem is researched from the legislative aspect, followed by research on positions in specialisation in the Croatian hotel industry. The next component analyses hotel management attitudes on hotel performance and its competitiveness following the realised specialisation and, finally, attitudes of the legislative institution, which proscribes the specialisation standard, are examined. Methodology – To test the hypothesis, two interview researches were conducted which, with their results, synergically contribute to the derivation of conclusions. In the paper preparation, methods of data collection and creative thinking techniques, as well as other scientific and research methods were used. The statistical method includes processing and illustration of statistical information while meta-analysis and the historical method were used in the analysis of numerous scientific and professional works, with the aim of importance evaluation of Croatian hotel industry specialisation certification. Methodology is oriented to the research of the concept of special interest hotels and the sustainability-oriented business philosophy on the repositioning of Istria tourist destination and achieving business excellence. Approach – Authors' arguments and predictions are also presented in the paper. Specialisation in the hotel industry that promotes sustainable products and services on a segmented market are impetus for qualitative response to globalisation processes (synergy of differentiation, specialisation, globalisation and sustainable development). Findings – How much competitiveness and perception of specialised hotels have changed will, in this paper, be considered by means of qualitative research of hotel management attitudes.

Specialisation as a trend in modern hotel industry

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