Arthur Chickering is Distinguished Professor of Higher Education at Memphis State University. On leave from the Directorship of the Center for the Study of Higher Education at Memphis State, he is Visiting Professor at George Mason University. Zelda Gamson is a sociologist who holds appointments at the John W. McCormack Institute of Public Affairs at the University of Massachusetts-Boston and in the Center for the Study of Higher and Postsecondary Education at the University of Michigan.

Seven Principles for Good Practice in Undergraduate Education: Faculty Inventory. Institutional Inventory.

Tale of two cities’ collaborative tourism marketing: Towards a theory of destination stakeholder assessment

Purpose – The purpose of this paper is to examine the relationships between product‐ and store‐related attributes of eco‐fashion and fashion consumers’ eco‐fashion consumption decisions; and if such relationships are subject to the price premium level of eco‐fashion.Design/methodology/approach – A survey was conducted with consumers in Hong Kong: in total, 216 consumers participated in the survey. A confirmatory factor analysis was conducted to check the validity and reliability of the scales. Hypotheses were tested using multiple regression analysis.Findings – The findings showed that only store‐related attributes of eco‐fashion positively influence consumers’ eco‐fashion consumption decision, yet, such relationship can be weakened by the price premium level of eco‐fashion.Research limitations/implications – Fashion consumers’ response to product‐ and store‐related attributes of eco‐fashion is still important in predicting fashion consumers’ eco‐fashion consumption decision. Fashion consumer environmenta...

The consumption side of sustainable fashion supply chain: Understanding fashion consumer eco‐fashion consumption decision

Purpose – The aim of this study is to develop and empirically test an integrated model incorporating the antecedents and consequences of service quality in a higher education context.Design/methodology/approach – This research employed both qualitative and quantitative research methods. The data from three focus groups, conducted at the Central Queensland University (CQU), Rockhampton, Australia, generated key themes and their interrelationships. The theoretical model was then tested using structural equation modelling technique on a sample of 528 university students.Findings – The findings show that information (marketing communications) is more statistically significant than past experience as the antecedents of service quality. The consequences of service quality are composed of trust, satisfaction, and image. Overall, the results suggest a good validity of the theoretical model and the key paths in the model are found statistically significant, except past experience affecting service quality.Original...

http://dro.deakin.edu.au/eserv/DU:30049370/wong-servicequality-post-2012.pdf

Service quality in a higher education context : an integrated model

https://research-information.bris.ac.uk/files/71006825/JBRfeb2016R_R2_X3.pdf

An integrative process model of organisational failure

Much of the existing literature on location does not address the problems faced by retail organizations at a strategic level, largely because it has tended to concentrate on the technical and policy issues relating to the evaluation and development of new sites. The reason for this lies largely in the geographic origins of most previous work, and while marketing has borrowed many of these concepts and approaches, it has not yet fully developed additional ones appropriate for a strategic management audience. Reviews research in the geography and marketing traditions, and builds on recently published work to outline two new conceptual models which serve to link strategic and monadic (individual site) decisions. Discusses the development of a more holistic perspective which underlines the strategic role of retail location and emphasizes key areas for research relevant to many of the issues currently facing retail organizations.

Towards a contemporary perspective of retail location

Town centre management as an activity has been in operation for over five years in the UK. A postal survey of town centre managers and local planning officers in northwest England and North Wales showed that few had any means of assessing the effectiveness of their schemes. Identifies reasons for failure to provide clear measurement criteria and outlines a three by three matrix to remedy this shortfall.

Measuring the effectiveness of town centre management schemes: an exploratory framework

Competitive pressures on retailers in the 1990s are leading to a closer consideration and use of location as a source of competitive advantage. Increasingly, locational decisions involve not only the evaluation of potential new sites, but also the management of existing ones. This paper takes stock of the range of locational decision-making activity being undertaken by retailers through an exploratory study of thiry-seven companies in the UK. The need for a strategic perspective for understanding locational decision-making activity is highlighted. A review and synthesis of work undertaken in the fields of strategic marketing and the geography of retailing leads on to the development of a conceptual framework for exploring the operational and strategic dimensions of location. The paper concludes with the identification of a research agenda for further work in this area.

Locational decision making in retailing: an exploratory framework for analysis

Reviews the academic and practitioner literature on retail operations and identifies five core elements of retail operations. Proposes a method by which managers can examine ways of improving their operations by the use of a modified cause‐effect technique. Provides worked examples of the technique.

The five Ss of retail operations: a model and tool for improvement

Purpose – The purpose of this paper is to provide an examination of the current state of local shopping provision (LSP) in the UK, identifying and evaluating approaches to maintaining its vitality and viability.Design/methodology/approach – The paper is based on a review and synthesis of secondary data and published work.Findings – In recent years, LSP has been under much pressure as retail trade has become increasingly concentrated. The recent recession and structural changes in the convenience sector have added to the pressures of change, but government is now recognising its social and economic importance. The analysis shows that the vitality and viability of LSP are very variable within and between regions and conurbations. A wide range of responses to maintaining the vitality and viability of LSP is identified, and a schema is posited which seeks to integrate elements of business and place management as the best way forward, concluding that sensitivity to local conditions is paramount and that local ...

Local Shopping in the UK: Towards a Synthesis of Business and Place?

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