A fundamental problem in many disciplines is the classification of objects in a domain of interest into a taxonomy. Developing a taxonomy, however, is a complex process that has not been adequately...

https://link.springer.com/content/pdf/10.1057%2Fejis.2012.26.pdf

A method for taxonomy development and its application in information systems

The ability to retain and lock in customers in the face of competition is a major concern for online businesses, especially those that invest heavily in advertising and customer acquisition In this paper, we develop and implement an approach for measuring the magnitudes of switching costs and brand loyalty for online service providers based on the random utility modeling framework We then examine how systems usage, service design, and other firm and individual-level factors affect switching and retention Using data on the online brokerage industry, we find significant variation (as much as a factor of two) in measured switching costs We find that customer demographic characteristics have little effect on switching, but that systems usage measures and systems quality are associated with reduced switching We also find that firm characteristics such as product line breadth and quality reduce switching and may also reduce customer attrition Overall, we conclude that online brokerage firms appear to have different abilities in retaining customers and have considerable control over their switching costs

http://iecon.net/wp-content/uploads/2015/01/SwitchingCosts.pdf

Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry

A system and method for maintaining security in a distributed computing environment comprises a policy manager located on a server for managing and distributing a security policy, and an application guard located on a client for managing access to securable components as specified by the security policy. In the preferred embodiment, a global policy specifies access privileges of the user to securable components. The policy manager may then preferably distribute a local client policy based on the global policy to the client. An application guard located on the client then manages access to the securable components as specified by the local policy.

System and method for maintaining security in a distributed computer network

Recommendations and consumer reviews are universally acknowledged as significant features of a business-to-consumer website. However, because of the well-documented obstacles to measuring the causal impact of these artifacts, there is still a lack of empirical evidence demonstrating their influence on two important outcome variables in the shopping context: perceived usefulness and social presence. To test the existence of a causal link between information technology (IT)-enabled support for the provision of recommendations and consumer reviews on the usefulness and social presence of the website, this study employs a novel approach to generate the experimental conditions by filtering the content of Amazon.com in real time. The results show that the provision of recommendations and consumer reviews increases both the usefulness and social presence of the website.

Research Note: The Influence of Recommendations and Consumer Reviews on Evaluations of Websites

Business-to-Business (B2B) technologies pre-date the Web. They have existed for at least as long as the Internet. B2B applications were among the first to take advantage of advances in computer networking. The Electronic Data Interchange (EDI) business standard is an illustration of such an early adoption of the advances in computer networking. The ubiquity and the affordability of the Web has made it possible for the masses of businesses to automate their B2B interactions. However, several issues related to scale, content exchange, autonomy, heterogeneity, and other issues still need to be addressed. In this paper, we survey the main techniques, systems, products, and standards for B2B interactions. We propose a set of criteria for assessing the different B2B interaction techniques, standards, and products.

/pdf/business-to-business-interactions-issues-and-enabling-1a3dg3kapv.pdf

Business-to-business interactions: issues and enabling technologies

Business-to-business (B2B) e-commerce is booming thanks to the ubiquity of the Internet, which dwarfs the coverage of EDI VANs. B2B e-commerce needs to seamlessly and dynamically handle the interactions among a vast variety of organizations without ad hoc and proprietary integrations. A number of B2B e-commerce frameworks have emerged as a result. In this paper we present a brief survey and a comparison of some of these frameworks.

A survey and comparison of business-to-business e-commerce frameworks

Comprehensive semantic descriptions of Web services are essential to exploit them in their full potential, that is, discovering them dynamically, and enabling automated service negotiation, composition and monitoring. The semantic mechanisms currently available in service registries which are based on taxonomies fail to provide the means to achieve this. Although the terms “taxonomy” and “ontology” are sometimes used interchangably there is a critical difference. A taxonomy indicates only class/subclass relationship whereas an ontology describes a domain completely. The essential mechanisms that ontology languages provide include their formal specification (which allows them to be queried) and their ability to define properties of classes. Through properties very accurate descriptions of services can be defined and services can be related to other services or resources. In this paper, we discuss the advantages of describing service semantics through ontology languages and describe how to relate the semantics defined with the services advertised in service registries like UDDI and ebXML.

/pdf/exploitingweb-service-semantics-taxonomies-vs-ontologies-50ee0kiaz6.pdf

ExploitingWeb Service Semantics: Taxonomies vs. Ontologies

Workflows are activities involving the coordinated execution of multiple tasks performed by different processing entities, mostly in distributed heterogeneous environments which are very common in enterprises of even moderate complexity. Centralized workflow systems fall short to meet the demands of such environments.

Design and Implementation of a Distributed Workflow Management System: METUFlow

In this paper we describe a framework for exploiting the semantics of Web services through UDDI registries. As a part of this framework, we extend the DAML-S upper ontology to describe the functionality we find essential for e-businesses. This functionality includes relating the services with electronic catalogs, describing the complementary services and finding services according to the properties of products or services. Once the semantics is defined, there is a need for a mechanism in the service registry to relate it with the service advertised. The ontology model developed is general enough to be used with any service registry. However when it comes to relating the semantics with services advertised, the capabilities provided by the registry effects how this is achieved. We demonstrate how to integrate the described service semantics to UDDI registries.

pdf/improving-the-functionality-of-uddi-registries-through-web-4mnjf8ve1k.pdf

Improving the Functionality of UDDI Registries through Web Service Semantics

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A survey and comparison of business-to-business e-commerce frameworks

ExploitingWeb Service Semantics: Taxonomies vs. Ontologies

Design and Implementation of a Distributed Workflow Management System: METUFlow

Improving the Functionality of UDDI Registries through Web Service Semantics

Improving the Functionality of UDDI Registries through Web Service Semantics