This paper examines the valuation of safety and fuel economy by private automobile owners. It attempts to determine the implicit value of life and the injury price trade off consumers exhibit on the market. It also examines how an individual values the differences in the fuel economy as it relates to individual cars; and estimates the implicit interest rate that individuals exhibit when valuing the long-run safety and fuel economy attributes of their automobiles. For each of the areas of inquiry, the paper's interest is twofold: what is the nature of the market trade-offs and is there a clear-cut evidence of market failure; and to what extent is it possible to rely on market-based policy interventions to promote government objectives with respect to automobile use.

Rates of time preference and consumer valuations of automobile safety and fuel efficiency. in: the automobile

When speaking of trends, people tend to relatives arguments due to their fragile demonstrability. To prepare this chapter, we began with two objectives: first, to analyse trends in the tourism sector and their evolution, and secondly, in juxtaposition, to examine tourism trends from a socio-demographic perspective. Our goal is to deepen our understanding of two types of tourism that are both future trends in the tourism sector, namely, senior tourism and accessible tourism. This paper does not seek to review market niches or narrow market segments, but rather the opening of new tourism segments based on the synergies that can be generated between these segments based on both the potential and real needs of tourists. Accessibility is established as the key link, as older people and people with temporarily or permanently restricted capacities are the direct beneficiaries of accessibility. Indeed, accessibility is considered to be a parameter of quality and usability for tourist attractions and is, therefore, a key determinant of user satisfaction and loyalty. Also, we must not forget that disability is often directly related to the elderly and that, "with increasing age, disability or restricted capacities also increase in a gradual way" (Burnett, 1996:7).

/pdf/new-opportunities-for-the-tourism-market-senior-tourism-and-3lt74xlt65.pdf

New Opportunities for the Tourism Market: Senior Tourism and Accessible Tourism

The wellness tourism sector has experienced a significant worldwide increase. This study aimed to identify the relationships between customer experience, leisure and non-leisure satisfaction, and q...

https://www.tandfonline.com/doi/pdf/10.1080/10548408.2017.1358236

Towards quality of life: the effects of the wellness tourism experience.

Customer relationship management (CRM) has a growing popularity and is becoming one of the hottest academic and practical topics in the business field. In fact, due to the competitive environment, CRM is crucial and has become a niche for firm performance. However, there is limited research that reveals the relationship between CRM dimensions and hotel performance. Therefore this study is an attempt to provide a value conceptual model that explains the theoretical linkages existing between CRM dimensions and hotel performance. This study serves not only to clarify the relationship between CRM dimensions and hotel performance, but also to explain the mediation role of marketing capabilities in this relationship. Keywords: CRM; Marketing capability; Hotel industry JEL Classifications:  M31; L84; L83

/pdf/customer-relationship-management-crm-in-hotel-industry-a-54b2932yk6.pdf

Customer Relationship Management ( CRM) in Hotel Industry : A framework Proposal on the Relationship among CRM Dimensions, Marketing Capabilities, and Hotel Performance

Objective: Perceived service quality is the most important predictor of patient satisfaction. The purpose of this study was to investigate the impact of the service quality on the overall satisfaction of patients in private hospitals of Tehran, Iran. Method: This cross-sectional study was conducted in the year 2010. The study’s sample consisted of 969 patients who were recruited from eight private general hospitals in Tehran, Iran using consecutive sampling. A questionnaire was used for data collection; contacting 21 items (17 items about service quality and 4 items about overall satisfaction) and its validity and reliability were confirmed. Data analysis was performed using t-test, ANOVA and multivariate regression. Result: this study found a strong relationship between service quality and patient satisfaction. About 45% of the variance in overall satisfaction was explained by four dimensions of perceived service quality. The cost of services, the quality of the process and the quality of interaction had the greatest effects on the overall satisfaction of patients, but not found a significant effect on the quality of the physical environment on patient satisfaction. Conclusions: Constructs related to costs, delivery of service and interpersonal aspect of care had the most positive impact on overall satisfaction of patients. Managers and owners of private hospitals should set reasonable prices compared to the quality of service. In terms of process quality, waiting time for visits, admissions, and surgeries must be declined and services provided at the fastest possible time. It should be emphasized to strengthen of interpersonal aspects of care and communication skills of care providers.

/pdf/an-empirical-study-of-the-impact-of-service-quality-on-1y6blkzl99.pdf

An empirical study of the impact of service quality on patient satisfaction in private hospitals, Iran.

This article investigates the effects and the relative importance of the four perceived service quality dimensions on corporate image, customer satisfaction, and customer loyalty. To obtain results, factor analysis and multiple regression techniques are applied to data collected from 500 Thai outpatients of the five largest private hospitals in Bangkok. The findings indicate that the four dimensions significantly affect corporate image, customer satisfaction, and customer loyalty. More specifically, the doctor concern dimension is the most important factor affecting customer satisfaction and customer loyalty. The tangibles dimension is the most important factor affecting corporate image.

/pdf/effective-customer-relationship-management-of-health-care-a-56m42s69gd.pdf

Effective Customer Relationship Management of Health Care: A Study of Hospitals in Thailand

The primary objective of this study was to identify whether Chinese shoppers place greater value on utilitarian or hedonic experience when shopping at malls. A secondary objective was to explore how the shopping mall’s environment impacts on hedonic and utilitarian shopping experiences and approach behavior of Chinese shoppers. The results indicate that Chinese consumers are more likely to place greater value on hedonic than on utilitarian experience. Results also indicate that shopping mall atmosphere shapes consumers’ perception on merchandise value, which in turn, influence consumers’ emotional responses (pleasure and arousal), shopping values (utilitarian and hedonic) and approach behavior. Proceedings of ASBBS Volume 18 Number 1 ASBBS Annual Conference: Las Vegas 215 February 201

The Influence of the Mall Environment on Shoppers' Values and Consumer Behavior in China

This study examined the possible attributes of innovation that contribute to the adoption of innovative Internet banking services in India and Thailand. Diffusion of Innovation theory was utilized to study Indian and Thai banking customers living in several regions of the two countries. The attributes of innovation, used for this investigation, were complexity, compatibility, relative advantage and trialability. The results reveal that only complexity had a negative relationship with intention to adopt innovative Internet banking both in India and Thailand, while other attributes of innovation show a positive relationship. Several marketing related recommendations are offered for improving,the success rate for . the adoption of InterneL,l:>anking in both India and Thaila~Td. ,. -, · : / L . (-1;1 . c· (:n /{ '. !t ' V: · ./

Diffusion of innovation in Asia: a study of Internet banking in Thailand and India

Factors Influencing Consumer Attitudes toward Social Media Advertising

This article investigates the effects and the relative importance of the four perceived service quality dimensions on corporate image, customer satisfaction, and customer loyalty. To obtain results, factor analysis and multiple regression techniques are applied to data collected from 500 Thai outpatients of the

Effective Customer Relationship Management of Health Care: A Study of the Perceptions of Service Quality, Corporate Image, Satisfaction, and Loyalty of Thai Outpatients of Private Hospitals in Thailand

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