/pdf/business-process-model-and-notation-third-international-jdy5x4pq31.pdf

Business process model and notation : third international workshop, BPMN 2011, Lucerne, Switzerland, November 21-22, 2011 : proceedings

Product-Service Systems Engineering: State of the art and research challenges

Business Process Management (BPM) includes methods, techniques, and tools to support the design, enactment, management, and analysis of operational business processes. It can be considered as an extension of classical Workflow Management (WFM) systems and approaches. Although the practical relevance of BPM is undisputed, a clear definition of BPM and related acronyms such as BAM, BPA, and STP are missing. Moreover, a clear scientific foundation is missing. In this paper, we try to demystify the acronyms in this domain, describe the state-of-the-art technology, and argue that BPM could benefit from formal methods/languages (cf. Petri nets, process algebras, etc.).

Business Process Management: A Survey

The current industry-driven trend of providing flexible e-services lays the ground for the new research area ``service value networks'' (SVNs). We observe a rising number of industry-oriented publications provided by research departments of large companies such as IBM or SAP as well as the fact that more and more IS conferences offer special tracks on that issue. However, when it comes to formalizing and economically analyzing such SVNs that offer joint complex services to service customers, scientific approaches are in their infancy. We intend to fill this research gap by providing a clear understanding of service value networks by defining their characteristics, their structure, and their components. Mapping these aspects into a formalized model, we intend to establish a reference point for future work in the area of service value networks.

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Service Value Networks

Manufacturing companies whose products have become increasingly commoditized are currently striving to identify innovative value propositions allowing them to re-position themselves in the market. This is gradually leading to a business shift from delivering traditional transaction-based, product-centric offering to the provision of integrated product-service systems (PSS). However, the number of companies failing in successfully pursue such a transition is still increasing. Consequently, Service Engineering (SE), a discipline concerned with the systematic development and design of services and product-services, is gaining particular interest in both the scientific and practitioner communities. This paper contributes to these fields by proposing a complete overview of the applicability of the SErvice Engineering Methodology (SEEM) in an industrial context. The SEEM aims at supporting companies approaching the introduction of PSSs in their portfolio and suggests a structured decision-making process to (i) define the PSS offering most aligned with company product(s) and customer needs, (ii) (re-)engineer the (existing) service delivery processes, and (iii) balance the external performance (e.g. customer satisfaction, delivery time, service cycle time) with the internal performance (i.e. efficiency) of the service delivery process. The noteworthy benefits achievable through the SEEM are illustrated through a real case at the industrial partner ABB – a multinational company providing power and automation solutions. The implementation of all the SEEM steps is thoroughly described, and the advantages experienced along with the difficulties encountered are highlighted. Managerial implications and the main gaps to address in future research are also discussed.

Towards a methodology to engineer industrial product-service system – Evidence from power and automation industry

Service providers are increasingly forced to cooperate to strengthen their core competencies and to create partner networks to offer new services. In order to facilitate the collaboration process, business ecosystems have been building which allow service providers to offer their own as well as combined e-services with other providers over the Internet. This paper introduces the Inter-enterprise Service Engineering methodology (ISE) which has been developed in the Texo use case of the Theseus project and provides a comprehensive, interdisciplinary, and model-driven approach to e-service development in business ecosystems. One major aim of ISE is to integrate business as well as technical stakeholders in the eservice development process and support them with appropriate models, methods, and tools.

Service Engineering in Business Ecosystems

Service ecosystems are electronic market places and emerge as a result of the shift toward service economies. The aim of service ecosystems is to trade services over the internet. There are still obstacles that impede this new form of market places. Two of these challenges are addressed in this paper: (1) identification of appropriate service properties to specify service descriptions, and (2) a need of a clear classification for service description notations. Therefore, service properties and their relationship are introduced and an adaption for the Zachman Framework is presented to classify service description notations depending on the relative perspective.

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Describing Services for Service Ecosystems

The evolution of service-oriented architectures towards digital ecosystems comprehends a number of challenges According to Papazoglou et al, one challenge is to develop services in a dynamic environment with high uncertainties, and in collaboration with other companies The Integrated Service Engineering (ISE) Workbench is a step in this direction in that it supports a model-driven approach and different stakeholders This paper briefly introduces the ISE Framework, presents the ISE Workbench and its functionality, and proposes a demonstration of a conducted case study in the IT outsourcing domain

/pdf/integrated-service-engineering-workbench-service-engineering-3c1pnuf9yj.pdf

Integrated service engineering workbench: service engineering for digital ecosystems

The most industrialized countries have entered an era where their prosperity is largely created through a service economy. There is a transition from a manufacturing based economy to a service based economy. In the Internet of Services (IoS) vision services are seen as tradable goods. Business services are a major asset in this context. Since they are inherently different from e.g. web services, there is a need for a specialized monitoring approach. In this paper we describe the differences between e-services and business services, present an approach to describe business services, and discuss challenges regarding their monitoring requirements.

/pdf/challenges-of-business-service-monitoring-in-the-internet-of-429aletbab.pdf

Challenges of business service monitoring in the internet of services

Recently, service orientation has strongly influenced the way enterprise applications are built. Service ecosystems, which provide means to trade services between companies like goods, are an evaluation of service orientation. To allow service ordering, discovering, selection, and consumption, a common way to describe services is a necessity. This paper discusses existing approaches to describe certain service aspects. Finally, a Service Description Framework for service ecosystems is proposed and exemplified.

/pdf/a-service-description-framework-for-service-ecosystems-47wcnlatom.pdf

A Service Description Framework for Service Ecosystems

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