This article explores the provision of extraordinary hedonic experiences on commercial, multiday river rafting trips in the Colorado River basin. White water river rafting provides a dramatic illustration of some of the complex features of delivering an extraordinary experience. Multiple methods were employed over two years of data collection to articulate the lived meaning of this experience from both the guides' and the consumers' perspectives. Robust quantitative measures were developed from rich qualitative data. Participant observation and interview data enriched the interpretation of quantitative results. Experiential themes of personal growth and self-renewal, “communitas,” and harmony with nature are evidenced across the data; they evolve and are woven together over the course of the trip. Together they are significant in explaining overall satisfaction. There is a complex relationship between client expectations and satisfaction. The narrative of the rafting experience rather than relationships between expectations and outcomes is shown to be central to its evaluation. Implications for other services and consumption activities are discussed.

River Magic: Extraordinary Experience and the Extended Service Encounter

Preface Preface to the Second Edition Preface to 3.0 Theories Mass Tourism Economies Working under the Gaze Changing Tourist Cultures Places, Buildings and Design Vision and Photography Performances Risks and Futures

The tourist gaze 3.0

Has the cell phone forever changed the way people communicate? The mobile phone is used for “real time” coordination while on the run, adolescents use it to manage their freedom, and teens “text” to each other day and night. The mobile phone is more than a simple technical innovation or social fad, more than just an intrusion on polite society. This book, based on world-wide research involving tens of thousands of interviews and contextual observations, looks into the impact of the phone on our daily lives. The mobile phone has fundamentally affected our accessibility, safety and security, coordination of social and business activities, and use of public places. 

Based on research conducted in dozens of countries, this insightful and entertaining book examines the once unexpected interaction between humans and cell phones, and between humans, period. The compelling discussion and projections about the future of the telephone should give designers everywhere a more informed practice and process, and provide researchers with new ideas to last years.

*Rich Ling (an American working in Norway) is a prominent researcher, interviewed in the new technology article in the November 9 issue of the New York Times Magazine. 
*A particularly "good read", this book will be important to the designers, information designers, social psychologists, and others who will have an impact on the development of the new third generation of mobile telephones. 
*Carefully and wittily written by a senior research scientist at Telenor, Norway's largest telecommunications company, and developer of the first mobile telephone system that allowed for international roaming.

Table of Contents

Preface
Acknowledgments
Chapter 1: Introduction
Chapter 2: Making Sense of Mobile Telephone Adoption Chapter 3: Safety and Security
Chapter 4: The Coordination of Everyday Life
Chapter 5: The Mobile Telephone and Teens
Chapter 6: The Intrusive Nature of Mobile Telephony
Chapter 7: Texting and the Growth of Asynchronous Discourse
Chapter 8: Conclusion: The Significance of Osborne's Prognosis
Appendix
Endnotes
Bibliography
Index

The Mobile Connection: The Cell Phone's Impact on Society

The normalization of corruption in organizations

The authors describe commercial friendships that develop between service providers and clients as one important type of marketing relationship. They report results of five studies that employ quant...

Commercial Friendships: Service Provider--Client Relationships in Context

This article offers an approach to political systems in enclaves (i.e. closed, dissident minorities) from the standpoint of Cultural Theory; it seeks to identify different kinds of organized dissent, as well as the constraints facing them, most especially those deriving from manipulation and control of information. In this latter case, the resulting choices have implications with regard to both structure and behaviour, which defy all explanations that are based exclusively on the personalities of members or leaders. This approach provides a means of classifying and subdividing enclaves, and proposes, in so doing, a bimodal developmental schema with four forks. The first fork examines demographic security: it focuses on concerns regarding defection, and on the means of controlling information. The second considers internal organization, as well as alternatives to defection. The third fork, on external relations, looks into the alternative steps that are available in order to control factionalism and negoti...

Terrorism: A Positive Feedback Game

Part 1 Who gets what, how and from where?: a classification of occupations and their associated fiddles hawk jobs - the small businessman's story, slipping the organization's yoke, time and its manipulation, time, time investment and personal ratings, status and statelessness, moonlighters and breakaways donkey jobs - the supermarket checkout girl's story, time-cycles and rule-bending, speeding up and slowing down, false collusion, repetition and excess, sabotage and control wolfpack jobs - the dustcart crew, dock pilferage, access and support, group controls on limits vulture jobs - the speciality salesman of photocopying machines, training for vulture fiddlers, co-operation and competition, scapegoats, crackdowns and cycles of control, the trained vulture fiddle factors and fiddle-proneness - passing trade, exploiting expertise, gatekeepers, triadic occupations, special efforts/skills, control systems, ambiguity, the conversion and smuggling of goods, anonymity and scale. Part 2 The wider implications: fiddling as crime - big stealing and little stealing, coping with fiddling - the split self, trust relations in obtaining and distributing groups, drinking and its role in distribution, the vocabulary of fiddle groups and the vocabulary of the law, control some implications for industrial relations - resistance to change - attempts at staying loose in a tightening world, individual contracts, total rewards and core and peripheral workers, uncovering covert institutions - the outsider's dilemma, listening to the "music" of fiddlers - some implications for management and unions some economic and political implications - alternative work - the social and black economies in context, cash and cashlessness, economic planning and policy, economic planning and the small business sector, taxation policies and erosion of the tax base, citizens' perceptions of their civic role, what should be done?.

Cheats at Work: An Anthropology of Workplace Crime

Contents: Foreword Preface: a personal journey, a guide to the book and chapter outlines The basics of cultural theory A cultural theory approach to criminal behaviours - with a comment on the characteristics and vulnerabilities of law enforcers Workplace crime including sabotage - and its wider settings The egalitarian enclave: terrorism - a positive feedback game Hierarchy: dock pilferage - a case study in the methods and morals of occupational theft Hierarchy: the East End warehouse and a note on criminogenic communities A note on Chapters 7 and 8: organizational perversion Individualism and egalitarianism: 'organizational capture' and 'organizational tyranny' Individualism and hierarchy: management in Soviet Georgia - an extreme example of a local response to distant controls Individualism versus hierarchy: Kondriateff and his crime waves: the behavioual underpinnings of booms and slumps Appendix Index.

Locating Deviance: Crime, Change and Organizations

Contents: Volume 1: Introduction: Part I Theory: Four cultures: the evolution of a parsimonious model, Mary Douglas Institutions: problems of theory, Mary Douglas Traditional culture - let's hear no more about it, Mary Douglas Why self-interest means less outside of a social context: cultural contributions to a theory of rational choices, Aaron Wildavsky Cultural contributions to explaining institutional form, political change and rational decisions, Charles Lockhart What is there to feel? A neo-Durkheimian theory of the emotions, Perri 6 Hi and low - in and out: approaches to social status, M.E.A. Schmutzer and W. Bandler Cultural theory without grid and group, Michael Thompson Institutional viability: a neo-Durkheimian theory, Perri 6. Part II Methods: Theories of risk perception: who fears what and why?, Aaron Wildavsky and Karl Dake A quantitative test of the culture theory of risk perceptions: comparison with the psychometric paradigm, Claire Marris, Ian H. Langford and Timothy O'Riordan Risk as politics, culture as power, James Tansey Cultural theory and risk perception: a proposal for a better measurement, Susan Rippl. Part III Politics: Control over bureaucracy: cultural theory and institutional variety, Christopher Hood Joined-up government in the Western world in comparative perspective: a preliminary literature review and exploration, Perri 6 Are you sitting comfortably ... then we'll begin: three gripping policy stories about pension reform, Steven Ney Comparing political orientations: grid-group theory versus the left-right dimension in the 5 Nordic countries, Gunnar Grendstad Life is a lottery: New Labour's strategy for the reform of developed governance, G. Stoker The rules that keep us equal: complexity and costs of egalitarian organisation, Steve Rayner New political violence in Africa: secular sectarianism in Sierra Leone, Paul Richards Can policy making be evidence-based?, Perri 6 Cultural pluralism can both strengthen a

The institutional dynamics of culture : the new Durkheimians

This thesis examines the social organisation of longshoremen and their families and its implications for industrial relations in the Port of St. John's, Canada. The analysis focusses on effects of an extreme in casual labour markets operating against a background of chronic unemployment. Although concentrating on activities within the port it is essential to place these within Newfoundland's geographic, economic, political and legal contexts; these accordingly form the basis of Chapter 1, which also introduces the actors. Chapter 2 sets the longshore family within the context of Newfoundland's rurally based kinship system and shows how structural divisions and alliances derived from within the family are manifest on the dock. It demonstrates how physical strength and prestige are related and as men age, wives and sons assume familial authority. Religion is ezamined in Chapter 3 as providing a social bond for pious women through whom are allocated scarce resources, both economic and social. Economic resources, as collectively organised welfare payments, are offered in cases of family misfortune, whilst piety permits social mobility of children. Mothers are thus able to alleviate some disadvantages of a father's low class occupation. Chapters 4, 5, 6 and 7 concentrate on the longshore work gang as basic unit of work and leisure. Chapter 4 examines how gang workers cooperate and emerge able collectively to modify the foreman's apparently absolute powers in hiring, firing and discipline. The methods by which collective opposition is mounted and prior structural divisions overcome are analysed through an extended case study, the subject of Chapter 5. Chapter 6 examines how pilferage is organised in the docks; analyses alliances and dependencies involved and the institutionalised limits set. It then considers implications of limits as an aspect of longshore morality and an indication of managerial collusion. The articulation of gang organisation derived from work and that found in leisure activities is considered in Chapter 7. The gang is examined as an insurance agency parallel to women's organisations discussed in Chapter 3. Integration and membership within gangs is derived from conformity to work and sociability norms - particularly in drinking. Relationships within drinking groups are then considered in detail. Some men, outsiders to these norms, are found in the gangs; their special role as gang spokesmen against management is considered as they articulate with the Union's political life. Chapter 8 considers Union political activity and relations with employers together. Membership participation is constrained by divisive aspects of membership and Union structure. These are moveable when preconditions allow cross wharf alliances. Resulting turbulence can be focussed on Executives or through them to Employers. In the concluding chapter I briefly summarise the argument.

An anthropological study of longshoremen and of industrial relations in the Port of St. John's, Newfoundland, Canada.

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