A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism

In movies, robots are often extremely humanlike. Although these robots are not yet reality, robots are currently being used in healthcare, education, and business. Robots provide benefits such as relieving loneliness and enabling communication. Engineers are trying to build robots that look and behave like humans and thus need comprehensive knowledge not only of technology but also of human cognition, emotion, and behavior. This need is driving engineers to study human behavior toward other humans and toward robots, leading to greater understanding of how humans think, feel, and behave in these contexts, including our tendencies for mindless social behaviors, anthropomorphism, uncanny feelings toward robots, and the formation of emotional attachments. However, in considering the increased use of robots, many people have concerns about deception, privacy, job loss, safety, and the loss of human relationships. Human–robot interaction is a fascinating field and one in which psychologists have much to contrib...

Interactions With Robots: The Truths We Reveal About Ourselves.

Purpose: Robots are predicted to have a profound impact on the service sector. The emergence of robots has attracted increasing interest from business scholars and practitioners alike. In this article, we undertake a systematic review of the business literature about the impact of service robots on customers and employees with the objective of guiding future research. Design/methodology/approach: We analyzed the literature on service robots as they relate to customers and employees in business journals listed in the Financial Times top 50 journals plus all journals covered in the cross-disciplinary SERVSIG literature alerts. Findings: The analysis of the identified studies yielded multiple observations about the impact of service robots on customers (e.g. overarching frameworks on acceptance and usage of service robots; characteristics of service robots and anthropomorphism; and potential for enhanced and deteriorated service experiences) and service employees (e.g. employee benefits such as reduced routine work, enhanced productivity and job satisfaction; potential negative consequences such as loss of autonomy and a range of negative psychological outcomes; opportunities for human–robot collaboration; job insecurity; and robot-related up-skilling and development requirements). We also conclude that current research on service robots is fragmented, is largely conceptual in nature and focused on the initial adoption stage. We feel that more research is needed to build an overarching theory. In addition, more empirical research is needed, especially on the long(er)-term usage service robots on actual behaviors, the well-being and potential downsides and (ethical) risks for customers and service employees. Research limitations/implications: Our review focused on the business and service literature. Future work may want to include additional literature streams, including those in computer science, engineering and information systems. Originality/value: This article is the first to synthesize the business and service literature on the impact of service robots on customers and employees.

pdf/service-robots-customers-and-service-employees-what-can-we-px6srl0wty.pdf

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

https://publikationen.bibliothek.kit.edu/1000104768/54074553

Corporate digital responsibility

http://scazlab.yale.edu/sites/default/files/files/RabbittEtAl(accepted)_2014.pdf

Integrating socially assistive robotics into mental healthcare interventions: applications and recommendations for expanded use.

https://digitalcommons.calpoly.edu/cgi/viewcontent.cgi?article=1020&context=phil_fac

Robot ethics: Mapping the issues for a mechanized world

This chapter contains sections titled: 4.1 Toward Artifi cial Moral Agents, 4.2 Philosophers, Engineers, and the Design of Artifi cial Moral Agents, 4.3 Early Research on the Development of AMAs, and Future Challenges, 4.4 Challenges, Objections, and Criticisms, 4.5 Conclusion, References

Moral Machines: Contradiction in Terms or Abdication of Human Responsibility?

Neuromorphic and Brain-Based Robots: Ethical implications of intelligent robots

Medicine and Care

This paper introduces the concept of a multi-robot community in which multiple robots must fulfill their individual tasks while operating in a shared environment Unlike typical multi-robot systems in which global cost functions are minimized while accomplishing a set of global tasks, the robots in this work have individual tasks to accomplish and individual cost functions to optimize (eg path length or number of objects to gather)

/pdf/altruistic-relationships-for-optimizing-task-fulfillment-in-4c604rgtk1.pdf

Altruistic Relationships for Optimizing Task Fulfillment in Robot Communities

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