e-Procurement: an emerging tool for the hotel supply chain management

Purpose




Advances in technology and in subsequent guest-related amenities have the potential to improve the guest experience and also increase both guestroom revenues and ancillary room revenues. Innovative technologies will be one of the prime differentiators of hotel companies in the twenty-first century. However, it is important for hoteliers to answer questions such as which technology amenities do their guests desire when choosing overnight accommodations? Further, what are the importance levels assigned by guests of these various technology amenities? This study aims to answer the question of how leisure travelers may differ or be similar to business travelers with regard to in-room technology amenities.




Design/methodology/approach




The target population of this study consisted of 2,500 US residents whose email addresses were randomly drawn from a national database company. A series of t-tests and ANOVA were conducted to answer the research questions.




Findings




High-speed internet access and guest device connectivity were perceived more important by business travelers than by leisure travelers.




Research limitations/implications




Recognizing guests’ technology needs and answering those needs are important for hotel operators to remain competitive. While some segments perceive more value in certain technologies, for others it might be an indifferent amenity.




Practical implications




The amount of time guests spend in their rooms directly correlates to increased revenues from in-room dining, in-room amenities offered and, in general, all pay-for-use products and services such as the internet and movies. Therefore, with the right assortment and offering of technology amenities, hotels will increase their revenues from these ancillary revenues. Moreover, a hotel property with the right mixture of desired in-room amenities and services can charge higher rates for their guestroom sales.




Originality/value




The results of this study provide insights into the changing attitudes toward in-room entertainment technology that many hotel developers should take note of.

Hotel guest preferences of in-room technology amenities

How hotel employee job-identity impacts the hotel industry: The uncomfortable truth

Sustainability has become an important objective for most organizations, as it is emerging as a competitive necessity. This study aims to develop a framework for the identification, categorization and prioritization of sustainable management practices (SMPs) in the hotel sector.,An extensive literature review was conducted to identify SMPs in the service sector, and a survey tool was used to categorize and prioritize the most important practices based on expert opinion. An analytical hierarchical process (AHP) was used to prioritize the main criteria and sub-criteria of SMPs. The study is composed of 8 main criteria and 33 sub-criteria relevant to the hotel sector.,It is observed that employee management and government management take top priority under the main criteria, and policy requirements, customer culture and education and training were determined to be the three most relevant sub-criteria as SMPs for hotels in UAE. The results indicate that hotels mostly focus on economic sustainability; however, the environmental and social dimensions of sustainability are ignored in management practices.,The results are derived from four- and five-star hotels and therefore cannot be generalized. In addition, future research on specific categories of hotels is needed in other countries. The current research model can be also applied in different types of companies in tourism and other sectors.,Hotel managers should exert greater effort with regard to the environmental and social dimensions of sustainability practices, as they are highly important. Internationally, there has been considerable debate with regard to these issues, and at present, customers are well aware of such social and environmental efforts.,This study offers original insights into the area of SMP in UAE, especially in the hotel sector.

Sustainable management practices in UAE hotels

The operations management literature has reached a stage of maturity in addressing operations area decisions. However, few studies have analysed these decisions in service companies, especially in the hotel sector. The aim of this study is to analyse the operations strategy, taking into consideration the main structural and infrastructural decisions in the operations area and their relationships with organizational performance. To this end, it examines a set of policies and practices in a representative sample of hotels in the Canary Islands, one of Europe’s leading tourist destinations. Furthermore, the study analyses which operations area decisions influence the competitive advantage the most and how they do so. Results reveal a greater influence on non-financial performance than on financial performance, and that decisions related to technology, facilities, organization, operations planning and the development of new services can lead to better overall performance. This study will enable managers to id...

The structural and infrastructural decisions of operations management in the hotel sector and their impact on organizational performance

Purpose – This paper aims to analyse key challenges Canadian hotels are facing, and to suggest innovative steps to make hotel operations in Canada more successful.Design/methodology/approach – The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The subject of hotel operations is discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: “What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?”Findings – The paper provides valuable information on hotel management and operations, and outlines innovative solutions to key challenges Canadian hotels are facing.Practical implications – The paper highlights effective approaches to managing hotel operations. The authors propose segment‐specific, tailor‐made training sessions for the diverse workforce of tod...

Challenges and innovations in hotel operations in Canada

Avendra is an independent company formed by Marriott International, Inc., Hyatt Hotels Corporation, ClubCorp. USA, Inc., InterContinental Hotel Group, and Fairmont Hotels and Resorts – all leading companies in their respective hospitality markets. Avendra serves the hospitality industry in North America and the Caribbean and is the largest hospitality procurement service company in the world. This viewpoint article presents a few concepts of procurement and purchasing for hotels. Explains the origin, concept, philosophy and operation of Avendra. Identifies the future challenges for the company. Concludes by listing the key benefits for suppliers, hotels and, most importantly, to the customers should similar operations evolve in different parts of the world.

Purchasing for 4,000 hotels: the case of Avendra

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Challenges and innovations in hotel operations in Canada

Purchasing for 4,000 hotels: the case of Avendra