The subject of service convenience is important in service economies, yet little is known about this topic. The consumer convenience literature—strong in certain respects, underdeveloped in other respects—gives insufficient attention to service convenience. The prevailing pattern is either to treat service convenience generally or to lump services and goods together into an overall convenience construct. The authors seek to stimulate a higher level of research activity and dialogue by proposing a more comprehensive and multidimensional conceptualization of service convenience and a model delineating its antecedents and consequences. The authors build their case by systematically examining the convenience literature, explicating the dimensions and types of service convenience, developing the overall model and related research propositions, and presenting directions for further research.

Understanding Service Convenience

Consumer research in the early stages of new product development: a critical review of methods and techniques

Creating sense of community: The role of public space

The authors examine international distribution channels in terms of the coordination processes that govern the relationship between export manufacturers and their foreign-based distributors. Althou...

The Effect of Output Controls, Process Controls, and Flexibility on Export Channel Performance:

The overworked american

There is a great deal of criticism levied at street vendors, despite the fact that these vendors, as part of a global informal economy, are becoming more important as millions are being occupationally downsized. Criticisms include street vendor businesses are not economically robust, they can be conduits for pirated goods, they do not make good use of public spaces, and they are considered by economists to be “bad news” for the world economy. This article reports on a study of the operations of 80 street vendors in Dalian, China. It shows their operations (e.g., buying, selling, merchandising) are very similar to those of permanently anchored small retailers, and consequently they should be able to make similar societal contributions. Research propositions and recommendations for further research are presented.

A Study of Chinese Street Vendors: How They Operate

This article describes an empirical investigation of a relatively new marketing concept, the Time Guarantee, as implemented by an automobile dealership. Results suggested: • Consumers regarded the Time Guarantee as a feature that could prompt them to differentiate sellers. • Consumers in a variety of demographic categories placed a high value on time. • Consumers viewed the Time Guarantee as a benefit which should be included in the price paid for the product.

The time guarantee in action: some trends and opportunities

Highlights the importance of selecting the correct international distributors if a firm wishes to trade effectively in the wider market. Describes a study commissioned exploring the steps required to minimize the risk when selecting a distributor, e.g. use of end‐user references and suggestions. Concludes that firms need to develop an effective procedure for selecting distributors, utilizing management attention and objectivity to decide on the key factors involved.

We Can Do A Better Job of Selecting International Distributors

Given the growing and widespread use of consumer penalties, there is little doubt business considers them an effective way to get customers to follow through on commitments Yet no one really knows how people, as individuals, respond when they are penalized by banks, airlines, cell phone companies or other vendors What types of behavioral reactions do penalties elicit from consumers? What is the impact on the businesses that charged them? The authors turn a spotlight on these previously unexamined issues by analyzing the reactions of 44 randomly selected consumers who faced 66 different consumer penalties Key findings, from a pilot analysis, include the fact that in 38 of the 66 penalty cases examined, study participants thought that the penalties that they incurred were both unfair charges and the amounts unjustified Overall, a third of all penalties resulted in customers changing vendors Additional findings show word‐of‐mouth communication to others was significant, and that over half of penalized c

Do you know what the customer you penalized yesterday is doing today? A pilot analysis

Claims post‐secondary institutions are facing two major problems ‐ enrolment declines and increases in operating costs. Suggests that, as the turmoil in higher education has accelerated, the research university seems to have lost public support, while the teaching university has been placed in a more favourable light. Reports on a pilot study of the public’s preferences for, and perceptions of, the research‐oriented and teaching‐oriented universities. Asks whether one or the other is more favoured by the US public. Presents the perceptions and preferences from 100 personal interviews, utilizing a psychological projective technique to gather the information.

Research universities versus teaching universities ‐ public perceptions and preferences

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