David Martin

TL;DR: In this paper, the authors evaluate the use of a business simulation, specifically the hotel operational training simulation (HOTS) as it applies to tourism and hospitality education, and find that the learning experience outcomes and critical and analytical thinking ability are significant predictors of participant's satisfaction.

TL;DR: In this paper, a conceptual model to explore the phenomenon of pre-purchase and postpurchase expectations is proposed and discussed, identifying the characteristics of expectations used throughout the prepurchase/postpurchase continuum.

TL;DR: The authors review and evaluate the use of a business simulation, specifically he Hotel Operational Training Simulation (HOTS), in the fourth year of a hospitality undergraduate program, to determine whether a simulation can provide the students with a more satisfying learning experience while at the same time providing them with a combined academic and practical learning process.

TL;DR: In this article, the authors compared the Importance/Performance Analysis technique and the service gap technique to measure quality service in the hotel industry and found significant differences between management and employee perception of service auality.