A system for tracking client contacts for a host organization utilizes a multimedia database and a user interface at a connected computer device. The database stores client communications as full content, and relates contacts by issue, and the user interface displays client contact communications as objects, such as icons, in issue related chronological strings. In a preferred embodiment the interface also provides an input facility for a host agent to select appropriate responses to client communications, to make commitments for response, to assign responsibility for commitments, and to notify personnel effected by entered commitments in various ways, such as reminders. Other notifications include fulfilled and unfulfilled commitments.

Method and apparatus for multiple agent commitment tracking and notification

A method, system, and program product for communicating with machines and end users connected to a network. Information sent to or from the machines is transmitted using electronic mail or a via a direct connection. The electronic mail may be transmitted over the Internet to a service center or from a service center to a resource administrator, but also may remain within a local or wide area network for transmission between a machine and an end user or a resource administrator. E-mail messages may be transmitted from a computer which is attached to a device which is being monitored or controlled and include information regarding the status, usage or capabilities of the attached device. The device may send status messages and usage information of the device by an end user to either a resource administrator or to a service center on the Internet through a firewall. The message may be sent directly to the resource administrator station if an urgent need of the end user is indicated, so that a communication may be sent either directly to the end user or to a device driver so that the device driver may communicate the message to the end user. For example, an end user may have exceeded a predetermined limit of resource usage, and needs to be informed. For routine information, the service center may manage all the resources on an intranet and may send predetermined types of information such as summary information regarding usage of network resources to the end user using e-mail.

Method and system for remote diagnostic, control and information collection based on various communication modes for sending messages to users

Remote access to objects such as beans is provided by mapping objects onto an HTML page at the network station at which the objects are located. An HTML generator running on the same virtual machine is used dynamically to map the beans onto the HTML page. Remote access for browsing and modifying the object is then possible using a web browser supporting HTTP or HTML protocols without having to specially modify an object to permit access, for example by the provision of remote access code in the object. An application for remote bean access is in the context of a network agent for a network management system.

Method and system for remotely browsing objects

A management system for event management in a computer network includes management interfaces residing on an administrative computers, management engines residing on server computers, and management agents residing on managed computers within the network. The management agent uses alarms corresponding to predefined events to notify the management interface via the management engine if the predefined events occur, thereby allowing the system administrator to administer the managed computer network. The management agents may also include corrective scripts which are automatically executed in response to the predefined events and a threshold adjustment module which adjusts threshold values which are used to trigger the alarms.

Event management system for distributed computing environment

A technique for alerting users to the existence of an interactive station within a virtual world accessible via the World Wide Web and determining whether the user is authorized to access the interactive station. An indicator is provided within the virtual world which shows to users the location and existence of an interactive station of the virtual world. The user selects the interactive station indicator in order to attempt to gain access to the interactive station. The virtual world may then verify whether the user is authorized to access the interactive station. Further, if the user is authorized to access the interactive station, the virtual world may maintain access to user data during the user's visit to the interactive station and modify the users data in accordance with the users activities therein. Also, the virtual world may use data provided by the user to perform functions in accordance with the users activities during the user's access to the interactive station.

Interactive station indicator and user qualifier for virtual worlds

An automatic transmitting system for use in a networked printing system including a first client, second client and server. The automatic transmitting system includes an agent, operatively associated with the server, for maintaining information regarding a plurality of subsystems associated with a printing machine--the agent communicates with both the first and second clients. The automatic transmitting system further includes a registration system, including the first client, the second client and the agent, for registering the information. The information includes a first identifier and a second identifier, the first and second identifiers being stored with the agent and corresponded with first and second sets of information, respectively. In practice, the agent transmits the first set of information exclusively to the first client when a first event occurs in one or more of the plurality of subsystems and transmits a second set of information exclusively to the second client when a second event occurs in one or more of the plurality of subsystems.

Apparatus and method of automatically transmitting event-related information to a user of a network printing system

A system for determining the cumulative position and periodic average velocity of a rotating body having an incremental encoder, operatively connected to the body, for generating a series of periodic signals indicative of rotation of the body. The system also includes a high frequency clock for generating clock pulses at a frequency greater than the maximum frequency of the encoder signal, and a timer for controlling the total time of a predetermined sample interval. Also included in the device is a counter for accumulating the number of integral encoder signal cycles that have been completed, an arithmetic logic unit for determining the size of a fractional portion of an encoder signal cycle that was completed between the last integral encoder cycle and the end of the sample interval. Subsequently, the number of integral encoder signal cycles is added to the fractional portion of an encoder cycle to determine the total number of encoder signal cycles completed, whereby the total is then multiplied by an encoder position conversion factor to determine the cumulative position of the rotating body or belt driven therefrom.

High resolution position measurement system

An apparatus and associated method for controlling the velocity of the photoreceptor within a reprographic machine having a seamed, web type photoreceptor, for producing a plurality of images thereon. The images being separated by unexposed interdocument regions on the photoreceptor. The reprographic machine further including a registration apparatus for registering copy substrates with developed latent images. The process of assuring that the seamed region of the photoreceptor lies within an interdocument region begins by first sensing an actual phase relationship between the photoreceptor seam and the activity of the registration apparatus and then calculating a phase error value by comparing the actual phase relationship to a desired phase relationship. Next, the system determines an adjustment photoreceptor velocity as a function of the phase error. Subsequently, the photoreceptor is moved at a fixed velocity during exposure of the images. Changing the calculated reference and hence photoreceptor velocity is restricted to the interdocument zone, so that there are no velocity changes except when the interdocument zone is passing through the imaging station. This ensures that the registration requirements and image quality specifications are simultaneously accomplished.

Phase control of a seamed photoreceptor belt

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Apparatus and method of automatically transmitting event-related information to a user of a network printing system

High resolution position measurement system

Phase control of a seamed photoreceptor belt