Cass Shum
University of Nevada, Las Vegas
31 Papers
13 Citations
Cass Shum is an academic researcher from University of Nevada, Las Vegas. The author has contributed to research in topics: Hospitality & Hospitality industry. The author has an hindex of 8, co-authored 19 publications. Previous affiliations of Cass Shum include Hong Kong University of Science and Technology.
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Papers
Promoting Innovation in Hospitality Companies through Human Resource Management Practices
Song Chang,Yaping Gong,Cass Shum +2 more
TL;DR: In this article, the authors investigate how hospitality companies can promote incremental and radical innovation through human resource management practices (i.e., selection and training) and find that hiring multi-skilled core customer contact employees and training core customer-contact employees for multiple skills both have significant and positive effects on incremental andradical innovation among hotel and restaurant companies.
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A Social Information Processing Perspective of Coworker Influence on a Focal Employee
TL;DR: It is hypothesized that there are, at least, three distinct types of coworker dyadic influence, and a moderated mediation model is developed and tested to explicate such influence.
Robots can’t take my job: antecedents and outcomes of Gen Z employees’ service robot risk awareness
TL;DR: In this article , the authors examined the moderating effect of transformational leadership on the indirect relationships between Gen Z employees' tech-savviness and social skills on industry turnover intention via service robot risk awareness (SRRA).
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The influence of hospitality leaders’ relational transparency on followers’ trust and deviance behaviors: Mediating role of behavioral integrity
TL;DR: In this paper, the authors investigated the effect of leader's relational transparency on follower organizational deviance through followers' perception of leaders' behavioral integrity and their trust in leader and found that behavioral integrity mediates the relationship between leader relational transparency and follower's trust in the leader.
63
Why do employees break rules? Understanding organizational rule-breaking behaviors in hospitality
Ankita Ghosh,Cass Shum +1 more
TL;DR: In this paper, the authors explored employees' organizational rule-breaking behaviors in the hospitality industry and explored the types of rules broken and the possible consequences of such behaviors, and showed that the consequences are different for the four types of rule breaking behaviors.
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