Boon L. Tan
1 Papers
31 Citations
Boon L. Tan is an academic researcher. The author has contributed to research in topics: Balanced scorecard & Competitive advantage. The author has an hindex of 1, co-authored 1 publications.
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Papers
Application of QFD for e-Business planning
TL;DR: In this paper, an e-Business planning framework is proposed which links both in strategic and operations management by applying quality function deployment (QFD), also known as house of quality, and the balanced scorecard (BSC) is used to provide an organization overview to objectives setting, critical in ensuring e-Initiatives are aligned with organization vision and objectives.
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