This paper reflects on 20 years of behavioural research in telecommunications published in BIT. The past 20 years have seen major changes in telecommunications technology and applications. They have also seen the deregulation of telecommunications markets and the pervasive penetration of the working environment by networked systems. Papers published in BIT have reflected these changes. Some research topics have attracted continuing interest throughout this period, and two are reviewed briefly: the effect of network delays on users and the relative effectiveness of different media and user choices between them. In addition many new technical and theoretical developments have been reported. Two major theoretical trends have been the convergence between behavioural research in telecommunications and computing, and the rise in social-science-based research. The question whether published behavioural research has been able to influence the development of the technologies studied is considered. Finally, the pap...

Twenty years of telecommunications research in BIT

Resume

Nous rapportons les resultats d'une recherche exploratoire menee aupres de 44 gestionnaires et visum a elaborer un prototype d'instrument de mesure de la convivialite percue d'un chiffrier electronique au terme de son apprentissage. Nos resultats indiquent que l'approche est possible mais doit etre raffinee avant d'etre generalisee a d'autres logiciels.



Abstract

This paper presents the results of an exploratory investigation conducted with 44 managers learning a spreadsheet which suggests that literature guidelines can be used as a starting point to operationally the concept of user friendliness, though our prototype instrument needs refinements.

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What price usability audits? The introduction of electronic mail into a user organization

How a real-life system stands up to the commandments