Anne Mathieu
Université de Sherbrooke
16 Papers
157 Citations
Anne Mathieu is an academic researcher from Université de Sherbrooke. The author has contributed to research in topics: Coaching & Sales management. The author has an hindex of 8, co-authored 16 publications.
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Papers
Comparison of the Quality of Qualitative Data Obtained through Telephone, Postal and Email Surveys:
TL;DR: In this article, the authors compared the quality of qualitative information obtained using three data-collection methods, in the context of the development of a scale for the measurement of corporate image.
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Is managerial coaching a source of competitive advantage? Promoting employee self-regulation through coaching
Claudio Pousa,Anne Mathieu +1 more
TL;DR: In this article, the authors explored the role of managerial coaching as an antecedent of employee self-efficacy and performance and found that generalised use of coaching by managers can increase employees' selfefficacy, which is instrumental in increasing employees' initiation and persistence of coping behaviour when faced with challenges and problematic si...
Boosting customer orientation through coaching: a Canadian study
Claudio Pousa,Anne Mathieu +1 more
TL;DR: In this paper, the authors investigate to what extent bank manager's coaching, a managerial relationship behavior based on mutual trust, openness and quality of exchanges, affects front-line employee's performance through the mediating effect of salesperson's customer orientation.
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Managing frontline employee performance through coaching: does selling experience matter?
TL;DR: In this paper, the authors examined the effect of managerial coaching on frontline employee performance in the banking sector and found that managerial coaching makes a consistent contribution to performance throughout all the stages of an employee's career.
41
•Journal Article
Sales Managers’ Motivation to Coach Salespeople: an exploration using expectancy theory
Claudio Pousa,Anne Mathieu +1 more
TL;DR: In this article, the authors develop a theoretical model exploring sales managers' motivation to show a coaching behavior. But they focus on the role of the sales manager in the process of coaching rather than to direct the salesperson.