Anna Farb
Utah Geological Survey
1 Papers
Anna Farb is an academic researcher from Utah Geological Survey. The author has contributed to research in topics: Loyalty business model & Customer satisfaction. The author has co-authored 1 publications.
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Papers
First-/last-mile experience matters: The influence of the built environment on satisfaction and loyalty among public transit riders
TL;DR: In this paper, the authors conducted a questionnaire survey of people living in areas served by the Utah Transit Authority and analyzed the responses through an Importance-Satisfaction analysis and a path analysis, a type of structural equation modeling.
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